Yesenia Morado
Yuma,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Branch Operations Lead
Chase Bank
06.2022 - Current
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Teller Associate
National Bank of Arizona
06.2021 - 06.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
- Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
- Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
- Assisted with training new tellers, providing guidance for best practices in transaction handling and customer service.
- Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
Lead Teller
Wells Fargo Bank
03.2016 - 04.2020
- Be a role model for other tellers on the team in providing an excellent experience for customers
- Support the teller line by approving transactions and minimizing any risk and frauds by following policies and procedures
- Helping resolve customer complaints by listing to customer concerns and avoiding to be escalated to next level in an excellent manor
- Participate in monthly conference calls with other lead tellers to share and learn ideas in how to provide excellent customer service by covering risk management procedures
- Generated iCom order on specific date to ensure that we have the right amount of currency
- Order materials that we need to make sure that we are working efficient
- Getting work ready to be send via mail ground and specific date with specific work dates
Manager/Customer Service
Jack in the Box
03.2008 - 10.2015
- Supervised and coordinated the activities of workers engaged in one or more occupations
- Trained new workers for specific designated task, trained employees for oncoming new product release
- Elaborate employees schedule
- Suggested changes in working conditions and use of equipment to increase efficiency of shop, customer, and work crew
- Elaborate detail inventory using specific computer system on designated day and order, receive and verify product
- Resolve customer complaint in a manner that the customer leave satisfy with the service
- Participated on quarterly meetings to review our objective goals and performance
Education
General Studies -
Arizona Western Collage
Yuma, AZ01.2010
High School Diploma -
Cibola High School
Yuma, AZ01.2009
Skills
- Motivational attitude
- Self motivation
- Decision-making
- Team building
- Team leadership
- Multitasking Abilities
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Management
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Lead
Chase Bank
06.2022 - Current
Teller Associate
National Bank of Arizona
06.2021 - 06.2022
Lead Teller
Wells Fargo Bank
03.2016 - 04.2020
Manager/Customer Service
Jack in the Box
03.2008 - 10.2015
General Studies -
Arizona Western Collage
High School Diploma -
Cibola High School
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