Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Yesenia Moz Castro

San Francisco,CA

Summary

Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction

Overview

8
8
years of professional experience

Work History

Medical/Administrative Assistant

Dion Health
09.2022 - 01.2024
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Obtained dental photography for providers to review patients records
  • Obtain 3D imaging for new and existing patients to aid in diagnosis
  • Traveled to various offices throughout the Bay Area to open and manage TMJ and Sleep departments
  • Gathered records necessary for the in-house laboratory to fabricate orthotics
  • Trained with laboratory technicians to assist in the fabrication of orthotics/appliances

Medical Assistant

San Francisco Center for TMJ and Sleep Apnea
09.2019 - 07.2021
  • Completed patients intakes
  • Interviewed patients and collected medical history, chief complaints, etc
  • Obtained measurements, photos and CBCT prior to doctors exam
  • Assisted Doctor with exam, records, injections and treatments
  • Proposed and explained treatment plans to patients
  • Obtained blood samples and prepared injections for PRF treatments
  • Obtained patients records by using iTero scanner
  • Prepared progress reports and letters to share with referring providers
  • Created PowerPoint presentations for patients to review photos, scans and treatment plans at home after treatment proposal.

Medical Assistant

K Bermudez Medical Corporation
01.2017 - 06.2019
  • Interviewed patients and collected medical history on first visit
  • Obtained vitals, photos and measurements for preoperative visits
  • Educated patients on procedures and reviewed postoperative instructions
  • Removed and changed dressings on postoperative appointments
  • Assisted and set up room for treatments such as laser treatments, botox, fillers, etc
  • Obtained blood samples and prepared injections for PRP treatments
  • Assisted surgeon with in-office surgical procedures such as scar revisions, mole and cyst removal, blepharoplasties, etc
  • Cleaned treatment rooms and operatory after each patient
  • Cleaned and sterilized surgical instruments
  • Prepared progress notes, surgical notes and photos for patients charts.

Medical Assistant

Meridian Medical Clinic
11.2015 - 08.2016
  • Interviewed patients and obtained medical history for providers
  • Obtained patients vitals
  • Administered injections and performed EKG's2
  • Obtained blood samples and prepared them to be sent to the lab
  • Assisted doctor with minor surgical procedures
  • Dispensed medications and vitamins as directed by provider
  • Cleaned and sterilized instruments.

Education

Medical Assistant, Phlebotomy and EKG -

Bay Area Medical Academy, San Francisco

Skills

  • Multi-Line Phone Systems
  • Patient Flow Management
  • Medical Records Management
  • Appointment Scheduling
  • Medical Terminology Proficiency
  • Microsoft Office Proficiency
  • Payment Collection and Processing
  • Insurance Verification
  • ICD-10 Coding
  • Clinical Documentation
  • Patient Charting

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Medical/Administrative Assistant

Dion Health
09.2022 - 01.2024

Medical Assistant

San Francisco Center for TMJ and Sleep Apnea
09.2019 - 07.2021

Medical Assistant

K Bermudez Medical Corporation
01.2017 - 06.2019

Medical Assistant

Meridian Medical Clinic
11.2015 - 08.2016

Medical Assistant, Phlebotomy and EKG -

Bay Area Medical Academy, San Francisco
Yesenia Moz Castro