Yesenia Moz Castro
San Francisco,CA
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
8
8
years of professional experience
Work History
Medical/Administrative Assistant
Dion Health
09.2022 - 01.2024
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Obtained dental photography for providers to review patients records
- Obtain 3D imaging for new and existing patients to aid in diagnosis
- Traveled to various offices throughout the Bay Area to open and manage TMJ and Sleep departments
- Gathered records necessary for the in-house laboratory to fabricate orthotics
- Trained with laboratory technicians to assist in the fabrication of orthotics/appliances
Medical Assistant
San Francisco Center for TMJ and Sleep Apnea
09.2019 - 07.2021
- Completed patients intakes
- Interviewed patients and collected medical history, chief complaints, etc
- Obtained measurements, photos and CBCT prior to doctors exam
- Assisted Doctor with exam, records, injections and treatments
- Proposed and explained treatment plans to patients
- Obtained blood samples and prepared injections for PRF treatments
- Obtained patients records by using iTero scanner
- Prepared progress reports and letters to share with referring providers
- Created PowerPoint presentations for patients to review photos, scans and treatment plans at home after treatment proposal.
Medical Assistant
K Bermudez Medical Corporation
01.2017 - 06.2019
- Interviewed patients and collected medical history on first visit
- Obtained vitals, photos and measurements for preoperative visits
- Educated patients on procedures and reviewed postoperative instructions
- Removed and changed dressings on postoperative appointments
- Assisted and set up room for treatments such as laser treatments, botox, fillers, etc
- Obtained blood samples and prepared injections for PRP treatments
- Assisted surgeon with in-office surgical procedures such as scar revisions, mole and cyst removal, blepharoplasties, etc
- Cleaned treatment rooms and operatory after each patient
- Cleaned and sterilized surgical instruments
- Prepared progress notes, surgical notes and photos for patients charts.
Medical Assistant
Meridian Medical Clinic
11.2015 - 08.2016
- Interviewed patients and obtained medical history for providers
- Obtained patients vitals
- Administered injections and performed EKG's2
- Obtained blood samples and prepared them to be sent to the lab
- Assisted doctor with minor surgical procedures
- Dispensed medications and vitamins as directed by provider
- Cleaned and sterilized instruments.
Education
Medical Assistant, Phlebotomy and EKG -
Bay Area Medical Academy, San Francisco
Skills
- Multi-Line Phone Systems
- Patient Flow Management
- Medical Records Management
- Appointment Scheduling
- Medical Terminology Proficiency
- Microsoft Office Proficiency
- Payment Collection and Processing
- Insurance Verification
- ICD-10 Coding
- Clinical Documentation
- Patient Charting
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Medical/Administrative Assistant
Dion Health
09.2022 - 01.2024
Medical Assistant
San Francisco Center for TMJ and Sleep Apnea
09.2019 - 07.2021
Medical Assistant
K Bermudez Medical Corporation
01.2017 - 06.2019
Medical Assistant
Meridian Medical Clinic
11.2015 - 08.2016
Medical Assistant, Phlebotomy and EKG -
Bay Area Medical Academy, San Francisco
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