Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
8
8
years of professional experience
Work History
Medical/Administrative Assistant
Dion Health
09.2022 - 01.2024
Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Obtained dental photography for providers to review patients records
Obtain 3D imaging for new and existing patients to aid in diagnosis
Traveled to various offices throughout the Bay Area to open and manage TMJ and Sleep departments
Gathered records necessary for the in-house laboratory to fabricate orthotics
Trained with laboratory technicians to assist in the fabrication of orthotics/appliances
Medical Assistant
San Francisco Center for TMJ and Sleep Apnea
09.2019 - 07.2021
Completed patients intakes
Interviewed patients and collected medical history, chief complaints, etc
Obtained measurements, photos and CBCT prior to doctors exam
Assisted Doctor with exam, records, injections and treatments
Proposed and explained treatment plans to patients
Obtained blood samples and prepared injections for PRF treatments
Obtained patients records by using iTero scanner
Prepared progress reports and letters to share with referring providers
Created PowerPoint presentations for patients to review photos, scans and treatment plans at home after treatment proposal.
Medical Assistant
K Bermudez Medical Corporation
01.2017 - 06.2019
Interviewed patients and collected medical history on first visit
Obtained vitals, photos and measurements for preoperative visits
Educated patients on procedures and reviewed postoperative instructions
Removed and changed dressings on postoperative appointments
Assisted and set up room for treatments such as laser treatments, botox, fillers, etc
Obtained blood samples and prepared injections for PRP treatments
Assisted surgeon with in-office surgical procedures such as scar revisions, mole and cyst removal, blepharoplasties, etc
Cleaned treatment rooms and operatory after each patient
Cleaned and sterilized surgical instruments
Prepared progress notes, surgical notes and photos for patients charts.
Medical Assistant
Meridian Medical Clinic
11.2015 - 08.2016
Interviewed patients and obtained medical history for providers
Obtained patients vitals
Administered injections and performed EKG's2
Obtained blood samples and prepared them to be sent to the lab
Assisted doctor with minor surgical procedures
Dispensed medications and vitamins as directed by provider
Licensed Vocational Nurse and Registered Nurse at The Avenues Transitional Care CenterLicensed Vocational Nurse and Registered Nurse at The Avenues Transitional Care Center