YESENIA NEWLAND
El Paso
Summary
Adaptable with a strong focus on customer service and effective communication. Known for troubleshooting production issues and training new team members, contributing to overall operational success.
Overview
10
10
years of professional experience
Work History
Field Operator
Western Midstream
MENTONE
02.2023 - Current
- Operated equipment ensuring safety and efficiency in gas processing operations.
- Troubleshot facility production process issues to minimize downtime and maintain operational flow.
- Conducted routine inspections to ensure compliance with safety and operational standards.
- Collaborated with team members to troubleshoot issues and maintain workflow efficiency.
- Trained new operators on safety protocols and equipment usage to enhance team competency.
- Maintained proper chemical inventories.
- Assisted with troubleshooting issues that arose with facility production processes.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action.
- Collaborated with engineers and technicians to develop solutions for complex problems encountered at the worksite.
Lead Personal Banker
Wells Fargo
HOBBS
04.2016 - 10.2021
- Guided clients in selecting financial products and services tailored to their needs.
- Oversaw daily operations of banking branch, ensuring compliance with regulations and enhancing service delivery.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Resolved client issues efficiently, maintaining high levels of satisfaction and trust.
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
- Identified valuable solutions for customers with credit problems.
- Cultivated partnerships with local businesses to expand sales opportunities and strengthen community ties.
- Actively participated in community outreach initiatives aimed at increasing public awareness about the benefits of using our bank's products and services.
- Coordinated interdepartmental activities to facilitate timely project completion and improve service integration.
Education
Bachelor of Science - Business Management
New Mexico State University
Las Cruces, NM12-2028
Skills
- Risk assessment
- Compliance assurance
- Planning and execution
- Team leadership
- Problem solving
- Training and development
- Customer service
- Field training
- Adaptability
- Team collaboration
- Data analysis
- Interpersonal skills
- Client support
Languages
English
Professional
Spanish
Professional
Timeline
Field Operator
Western Midstream
02.2023 - Current
Lead Personal Banker
Wells Fargo
04.2016 - 10.2021
Bachelor of Science - Business Management
New Mexico State University