Yesenia Ochoa
Fontana,CA
Summary
Accomplished business professional consistently recognized for achievement and performance in the retail industry. Innovative and successful in reinvigorating and aligning teams with operational standards of excellence. Proven developer with capabilities in building diversity able to strategize and implement plans.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Amazon Fresh
03.2020 - 04.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer service.
- Enhanced revenue through strategic inventory and marketing management
- Implemented incentive program to boost team performance
- Enhanced Kitchen and Paleo team performance to achieve top Steritech inspection score network-wide
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all facility safety regulations throughout the store.
- Ensured health department regulations concerning sanitation standards were followed and implemented.
Store Manager
BevMo
Encino, California
11.2015 - 10.2019
- Reduced shrink by over 1.5% in FY2018 through inventory control process improvement approach.
- Developed and launched a networking strategy to overcome staffing shortages across the broader market.
- Led district-wide initiative to increase units per transaction, achieving a 4% market improvement.
- Exceeded sales goal expectations annually for three years in a row by an average of 6%.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Barista /Supervidor /ASM /Store Manager
Starbucks 6th and Grand
Los Angeles, California
03.2009 - 10.2015
- Within the first 60 days, reversed 9 months on negative comp trend through relentless focus on customer service.
- Increased store operating margin by 3% by implementing back-of-house organization standards in order to reduce shrink.
- Utilized company recognition programs and personally celebrated small wins.
- Increased sales through effective management of resources and deployment of people in order to consistently meet customer demand.
- Built a team of over 15 people, driven to exceed customer expectations, through role modeling core behaviors, coaching, and teaching customer service skills.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured health department regulations concerning sanitation standards were followed and implemented.
Certified Teacher Assistant
Olympic Primary Center
DTLA, California
06.2007 - 01.2010
- Overseeing students during break times, lunch and dismissal
- Student safety and supervision
- Physical literacy instruction
- Monitoring student progress
- Supporting kindergarten readiness
- Lesson planning and classroom management
Education
Certification - RADT
CCAPP
California02-2025
Bachelor's Degree - Psychology
California State University Northridge
Northridge, CA06-2018
Skills
- Fast learner, efficient, dependable, works well with others
- Bilingual (English and Spanish)
- Proficient in Word, Excel, Kronos, and Outlook
- Effective Communication
- Attention to Detail /critical thinking
- Employee Scheduling
- Team Management / Team building
- Mentoring and Coaching
- Customer Service and Engagement
- Upselling and Cross Selling
- Goals and performance
Timeline
Assistant Store Manager
Amazon Fresh
03.2020 - 04.2022
Store Manager
BevMo
11.2015 - 10.2019
Barista /Supervidor /ASM /Store Manager
Starbucks 6th and Grand
03.2009 - 10.2015
Certified Teacher Assistant
Olympic Primary Center
06.2007 - 01.2010
Certification - RADT
CCAPP
Bachelor's Degree - Psychology
California State University Northridge
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