Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Yesenia Olivas

El Paso,TX

Summary

Dynamic customer service professional with extensive experience at La Morena, excelling in POS system usage and conflict resolution. Proven track record of enhancing customer satisfaction through effective problem-solving and upselling techniques. Adept at streamlining processes and fostering team collaboration to achieve exceptional service delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service

La Morena
El Paso, TX
02.2023 - Current
  • Took accurate food and drink orders, using a POS ordering software system.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers about specials, upselling additional food and drink items.
  • Provided customer service assistance when requested.
  • Emphasized fast, friendly customer service.
  • Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
  • Identified opportunities for improving customer service processes.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Provided excellent customer service to all guests.

Receptionist

Farmers Insurance Agency
El Paso, TX
07.2023 - 05.2024
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated and recorded customer or client information to maintain accounts.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Education

High School Diploma -

Socorro High School
El Paso, TX
05-1997

Skills

  • POS system usage
  • Customer service
  • Menu knowledge
  • Data entry
  • Document preparation
  • Communication skills
  • Problem solving
  • Time management
  • Team collaboration
  • Attention to detail
  • Organizational skills
  • Upselling techniques
  • Call center customer service
  • Memory retention
  • Cleanliness
  • Hostess support
  • Coaching and mentoring
  • Staff training and development

Affiliations

  • One of my Favorite pass times is a good book.
  • Spending time with my boys is key to my happiness.
  • I highly enjoy sports.

Certification

  • I have my food handlers.
  • TABC certificate

Languages

Spanish
Native/ Bilingual

Timeline

Receptionist

Farmers Insurance Agency
07.2023 - 05.2024

Customer Service

La Morena
02.2023 - Current

High School Diploma -

Socorro High School

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Yesenia Olivas