Yesenia Ortiz
Stony Point
Summary
Proven track record in enhancing guest experiences and sales outcomes, notably at IHOP, by leveraging strengths in service prioritization and cultivating customer relationships. Demonstrated ability to maintain high cleanliness standards and order accuracy, contributing to significant service quality improvements. Skilled in both team collaboration and efficient financial transactions, ensuring operational excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
19
19
years of professional experience
Work History
Restaurant Waiter
IHOP
03.2005 - 01.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Sales Associate
Petland Discounts
02.2003 - 04.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Restaurant Waiter
Niza Resturant
01.2000 - 03.2001
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
GED -
Roosevelt High School
Bronx,NY06.2000
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Memory retention
- Food safety awareness
- Service prioritization
- Safe Food Handling
- Menu Memorization
- Order Accuracy
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
IHOP
03.2005 - 01.2019
Sales Associate
Petland Discounts
02.2003 - 04.2004
Restaurant Waiter
Niza Resturant
01.2000 - 03.2001
GED -
Roosevelt High School
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