Yesenia Ortiz-Salazar
San Antonio,TX
Summary
Proven in enhancing customer satisfaction and retention at Cornerstone Fitness Texas LLC, I excel in customer relations and problem-solving abilities. Leveraging critical thinking and database maintenance skills, I've significantly contributed to team development and efficient call center operations. My approach is always proactive, aiming for impactful results through exceptional service and teamwork. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Representative
Cornerstone Fitness Texas LLC
04.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Scheduled appointment to resolve more complex issues.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Exhibited high energy and professionalism when dealing with clients and staff.
Daycare Worker
Cornerstone Fitness Texas LLC
04.2023 - Current
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Encouraged good behaviors using positive reinforcement methods.
- Provided compassionate emotional support for children experiencing stress or anxiety throughout the day, fostering a secure attachment bond between caregiver and child.
- Managed challenging behaviors effectively by employing positive reinforcement techniques and redirecting negative actions towards more constructive outlets.
Daycare Assistant
Little Treasures Daycare
02.2023 - 03.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Restocked supplies and personal hygiene products for use by students.
- Kept children between ages of Number and Number safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
Cashier Assistant
Lego Land
03.2022 - 10.2022
Cashier Assistant
Little Ceasers
12.2021 - 03.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
Education
Diploma -
STEM ECHS
San Antonio, TX06.2022
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Complaint Handling
- Customer Relationship Management
- Account Updates
- Account Management
- Calendar Management
- Payment Acceptance
- Technical Support
- Schedule Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Sales expertise
- Customer Service
- Team Development
- Call Center Operations
- Money handling abilities
- Medical terminology knowledge
Certification
CPR & First aid certified
Languages
Spanish
Limited Working
Timeline
Service Representative
Cornerstone Fitness Texas LLC
04.2023 - Current
Daycare Worker
Cornerstone Fitness Texas LLC
04.2023 - Current
Daycare Assistant
Little Treasures Daycare
02.2023 - 03.2023
Cashier Assistant
Lego Land
03.2022 - 10.2022
Cashier Assistant
Little Ceasers
12.2021 - 03.2022
Diploma -
STEM ECHS
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