Yesenia Otero

This is the main campus of Kendal Crosslands communities. I moved to the main campus and I started to do housekeeping.

• Cleaned and sanitized resident rooms, common areas, and restrooms daily.
• Organized cleaning supplies and equipment for efficient access during shifts.
• Assisted residents with basic needs while maintaining a respectful environment.
• Reported maintenance issues to management for timely resolution and care.

I Clean empty apartments (Turn overs) to have them ready for the new residents who bought the new apartment.

Heavy duty includes window cleaning. High dusting and baseboard and exterior doors and walls are cleaned.

• Checked bathrooms, restocking towels, rugs and toiletries to ensure everything is nice and clean before residents return home.

• Managed daily housekeeping operations to maintain cleanliness standards.
• Supervised team members, ensuring adherence to safety protocols and procedures.
• Trained new staff on effective cleaning techniques and equipment usage.
• Developed schedules for team members to optimize workflow and coverage.
• Addressed Residents concerns regarding cleanliness promptly and professionally.
• Participated in recruitment activities such as interviewing potential candidates.
• Maintained inventory of cleaning supplies, equipment, and linens for housekeeping staff.
• Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
• Monitored the performance of staff members and provided feedback on their work.
• Resolved residents complaints promptly and professionally while ensuring satisfaction goals were achieved.

• Cleaned and sanitized resident rooms, common areas, and restrooms daily.
• Organized cleaning supplies and equipment for efficient access during shifts.
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• Assisted residents with basic needs while maintaining a respectful environment.
• Reported maintenance issues to management for timely resolution and care.
• Changed bed linens and made beds according to resident standards in Independent Living apartments.
• Assisted Residents with any special requests related to housekeeping services.

Drove to every mall from Delaware to New Jersey to collect every ticket in the box and take them home to:

Count them and organize them by every person that was giving these tickets to customers in order to pay the employees.

• Greeted visitors, clients and guests in a professional manner.
• Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

• sort them out by ZIP Codes

•Managed scheduling and logistics for meetings and events effectively.

• Assisted in developing strategic plans aligned with organizational goals.