Yesenia Ovando-Serrano
Lake Stevens
Summary
Dynamic Medical Assistant with extensive experience at Providence Family Practice, skilled in patient-focused care and clinical documentation. Adept at administering medications and performing vital signs monitoring, while fostering a welcoming environment. Bilingual in Spanish, I excel in patient scheduling and thrive in fast-paced settings, ensuring efficient and compassionate care delivery.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/ MA-C
Providence Family Practice
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
MA-R to MA-C Apprentice
Providence Medical Group
08.2023 - 12.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned wide range of simple and complex techniques from on-the-job training.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Front Desk Receptionist
Seamar Monroe Medical
08.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Streamlined check-in processes, reducing wait times for guests.
Paint Sprayer
Canyon Creek Cabinet Company
08.2021 - 08.2022
- Improved overall finish quality by troubleshooting issues related to paint adhesion, coverage, and consistency.
- Increased production efficiency with expert knowledge of paint mixing, thinning, and application methods.
- Collaborated with team members to complete large-scale projects in a timely manner while maintaining high-quality standards.
- Participated in regular equipment inspections to ensure optimal functionality while identifying necessary repairs or replacements promptly.
- Maintained a safe work environment with strict adherence to safety guidelines and proper use of personal protective equipment.
- Achieved consistent paint finishes by utilizing proper spray techniques and equipment maintenance.
Education
Medical Assistant Certified
University of Providence
12-2024
High School Diploma -
Orthopedic Medical Magnet High School
300 W 23rd St, Los Angeles, CA 9000706-2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Procedure assistance
- Fast learner
- Immunization administration
- Fluent in Spanish
- Adaptable
- Reliable team player
Certification
- CCMA - Certified Clinical Medical Assistant
- RMA - Registered Medical Assistant
Languages
English
Spanish
Timeline
Medical Assistant/ MA-C
Providence Family Practice
08.2024 - Current
MA-R to MA-C Apprentice
Providence Medical Group
08.2023 - 12.2024
Front Desk Receptionist
Seamar Monroe Medical
08.2022 - 08.2023
Paint Sprayer
Canyon Creek Cabinet Company
08.2021 - 08.2022
Medical Assistant Certified
University of Providence
High School Diploma -
Orthopedic Medical Magnet High School
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