YESENIA PADUREAN
Bunker Hill,WV
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Timber Ridge School
11.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Managed up to 14 Kids, original ratio being 1:8.
Substitute Teacher, K-5
Winchester City Public Schools
02.2021 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
HR Assistant
Berryville Graphics
04.2019 - 02.2020
- Assisted with recruiting, background checks and reference checks Responded to questions and concerns of new hires
- Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping
- Updated new employee packages, training materials, benefits and announcements
- Set up appointments, meetings and conferences for employees Provided director with monthly, quarterly and weekly reports Developed and maintained documentation for new hires, training materials and benefits
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
Cashier
Mackintosh Fruit Farm
05.2012 - 10.2019
- Trained new team members in cash register operation, stock procedures and customer service
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions andoffering advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Material Handler
Kohl's Distribution Center
09.2016 - 05.2019
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion
- Operated equipment with focus on safety and efficiency
- Offered to assist Supervisor with problem solver duties during busy periods, which led to development of additional skills and improved productivity within warehouse
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times
Cashier
Michaels Arts And Crafts
11.2015 - 10.2017
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Helped customers find specific products, answering questions andoffering advice
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Learned roles of other departments to provide coverage and keep store operational
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Education
Bachelor of Arts - Asian Studies, Business, in SpanishCertifi
Mary Baldwin University, cations
05.2015
Skills
- Judgment and Decision-Making
- Verbal and Written Communication
- Time Management
- Customer Service
- Microsoft Office
- Multitasking and Organization
- Documentation
- Spanish/English Interpreting
- Family Reunification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Timber Ridge School
11.2022 - Current
Substitute Teacher, K-5
Winchester City Public Schools
02.2021 - 06.2021
HR Assistant
Berryville Graphics
04.2019 - 02.2020
Material Handler
Kohl's Distribution Center
09.2016 - 05.2019
Cashier
Michaels Arts And Crafts
11.2015 - 10.2017
Cashier
Mackintosh Fruit Farm
05.2012 - 10.2019
Bachelor of Arts - Asian Studies, Business, in SpanishCertifi
Mary Baldwin University, cations
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