Yesenia Pena

• Ensured smooth patron entry and exit, providing exceptional customer service during events.
• Monitored audience behavior to maintain safety and compliance with venue policies.
• Assisted in seating guests efficiently, enhancing overall event experience and satisfaction.
• Collaborated with staff to coordinate pre-show preparations and post-event clean-up efforts.

• Oversaw daily restaurant operations to ensure adherence to quality and service standards.
• Trained and mentored staff on best practices for food safety and customer service.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Cultivated a positive work environment through effective communication and team-building activities.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.

• Dean's List Fall Semester 2018
• GPA 3.5

Cum Laude

• 3.71 GPA

GPA 3.5