Dynamic professional with a proven track record in customer service excellence at Cowboy Chicken. Skilled in cash handling and conflict resolution, I foster strong customer relationships, enhancing repeat business. Recognized for attention to detail and adaptability, I consistently streamline operations to improve efficiency and satisfaction.
Hi, I’m
Yesenia Perez
Dallas,TX
Summary
Overview
10
years of professional experience
Work History
Cowboy Chicken
Cashier
02.2025 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Golden Oasis
Dental Marketing
03.2024 - 01.2025
Job overview
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Alpha Autoplex
Car Salesperson
06.2021 - 09.2022
Job overview
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Alpha Autoplex
BDC Service Representative
01.2021 - 06.2021
Job overview
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Provided exceptional service with knowledge of products and services.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
El Pollo Regio
Cashier Team Lead
06.2015 - 09.2020
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Jacksonville High School Jacksonville, TX
None
2012
University Overview
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Payment collection
- Staff training
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Sales expertise
- Point of sale operation
- Purchase assistance
- Fraud prevention awareness
- Identification checks
- Multitasking and organization
- Organizational growth
- Empathy and patience
- Data entry
- Inventory restocking
- Dependability and reliability
- Problem-solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Music
- Crafting and DIY Projects
Timeline
Cashier
Cowboy Chicken
02.2025 - Current
Dental Marketing
Golden Oasis
03.2024 - 01.2025
Car Salesperson
Alpha Autoplex
06.2021 - 09.2022
BDC Service Representative
Alpha Autoplex
01.2021 - 06.2021
Cashier Team Lead
El Pollo Regio
06.2015 - 09.2020
Jacksonville High School
None
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