Yesenia Perez
Fraud Administrator
Waco
Summary
Dynamic Fraud Operations Specialist with a proven track record at First Central Credit Union, leveraging analytical skills and decision-making to implement anti-fraud initiatives that significantly reduced losses. Adept at fostering team collaboration and enhancing customer trust through exceptional service during sensitive situations. Committed to organizational growth and compliance excellence.
Overview
13
13
years of professional experience
1
1
Language
Work History
Fraud Operations Specialist
First Central Credit Union
09.2018 - Current
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
Kitchen Manager
Waco ISD
06.2016 - 01.2018
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Manager
Wendys Restraunt
02.2012 - 09.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
Education
No Degree - Business Administration And Management
McLennan Community College
Waco, TX 05.2001 -
Skills
Customer due diligence
Transaction monitoring
Anti-fraud systems
AML compliance
Organizational growth
Decision-making
Team collaboration capacity
Project management experience
Timeline
Fraud Operations Specialist
First Central Credit Union
09.2018 - Current
Kitchen Manager
Waco ISD
06.2016 - 01.2018
Manager
Wendys Restraunt
02.2012 - 09.2016
No Degree - Business Administration And Management
McLennan Community College
05.2001 -
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