Yesenia Portillo
Jacksonville,FL
Summary
Motivated professional with experience in inventory management and logistics staffing, looking to transition into a hands-on role in logistics. Skilled at staying organized, managing inventory, and overseeing operations. A quick learner with a strong work ethic and a student mentality, always ready to dive into new tasks and stay on top of things. Excited to bring my problem-solving skills, attention to detail, and adaptability to a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Service Dispatcher
Pinnacle Air Solutions
Jacksonville, FL
04.2024 - Current
- Implemented a service ticketing system within 2 months of employment that streamlined HVAC service calls, improving communication by connecting field employees, clients, and office admins in one program.
- Earned a Notary Certificate in the third month of employment, expanding the range of services provided to clients.
- Generated weekly and monthly reports, advising management on problematic units or properties requiring attention, and offering actionable insights for improvement.
- Maintained detailed records of service calls, technician assignments, and customer interactions to ensure efficient tracking and follow-up.
- Verified warranty status for apartment complexes and advised clients on upcoming expiration dates to prevent service disruptions.
- Coordinated and scheduled HVAC service calls, optimizing technician availability, urgency, and location to ensure timely job completion and efficient routing.
- Monitored technician schedules and job progress, adjusting as necessary to accommodate changes or emergencies, ensuring smooth operations.
- Communicated with technicians to provide job details, special instructions, and updates, ensuring all relevant information was available.
- Managed communication with 45 foremen, 9 project managers, and 5 service technicians across 65+ properties in FL, GA, and SC, ensuring smooth collaboration and service delivery.
- Drafted and executed comprehensive contracts for subcontractor supply arrangements, ensuring terms met project and company needs.
- Programs Utilized: Adobe, Excel, Smartsheet, Outlook, Teams, QuickBooks, Microsoft Office.
Staffing Recruiter
Remedy Intelligent Staffing
Jacksonville, FL
03.2021 - 02.2024
- Built and nurtured partnerships with hiring managers and HR business partners to define role requirements, and develop effective sourcing strategies.
- Managed the full recruitment lifecycle, from initial candidate engagement to offer extension and onboarding, ensuring the timely placement of qualified candidates.
- Utilized recruiting systems (CRM, Novatime, Smartsheet, TextUs, Outlook, Excel, Adobe, eSkills, eVerify, PowerBI) to track and update candidate progress, and maintain accurate records throughout the process.
- Reviewed employment applications and candidate qualifications, including background checks and compensation needs, to assess fit for open roles.
- Built and maintained relationships with candidates, guiding them through each stage of the recruitment process while strengthening the employer brand.
- Advertised and promoted open positions through social media, job boards (Indeed, LinkedIn), and career fairs, expanding the candidate pipeline.
- Managed timekeeping and attendance records, reviewing and correcting timesheets, and collaborating with HR to ensure accurate reporting and compliance.
- Calculated wages, including overtime, salary increases, and bonuses, and ensured alignment with company compensation policies.
- Led employee orientation and training programs, preparing employees for their roles and identifying areas for improvement to ensure readiness.
- Managed 100+ employees, overseeing compensation, benefits, wellness, safety, and payroll functions.
Stockroom Supervisor
Ross Dress for Less
Colorado Springs, CO
04.2013 - 01.2021
- Supervised and managed daily stockroom operations, including receiving, processing, and storing merchandise.
- Recruited, trained, and developed stockroom associates to achieve performance goals, and provided performance feedback and coaching.
- Oversaw the work of 10+ stock employees, processing incoming deliveries and replenishing the sales floor.
- Collaborated with store management to meet sales and operational objectives.
- Prevented accidents by diligently monitoring workplace safety and enforcing safety protocols.
- Conducted inventory audits and resolved discrepancies to maintain accurate inventory records.
- Managed weekly inventory and supply tracking, noting items requiring reordering.
- Implemented improvements for organizing warehouse goods, and displaying store products.
- Organized and maintained payroll information by preparing weekly timesheets, and ensuring accurate data entry.
- Conducted interviews with candidates for open positions in the customer service and stockroom departments.
- Participated in a store opening, overseeing store setup, team development, and training.
Receptionist/Inventory Clerk
Colorado Medical Pain Management Center
Colorado Springs, CO
04.2016 - 09.2017
- Managed patient check-ins and check-outs, verifying insurance information, and processing third-party claims to ensure accurate billing and timely payments.
- Provided administrative support by scheduling appointments, organizing documents, making copies, sending faxes, and maintaining patient communication.
- Maintained daily calendars and coordinated office events, managing appointments, and conference room logistics, including catering arrangements.
- Processed payments and updated accounts, ensuring accurate record-keeping, and reflecting balance changes promptly.
- Answered the office phone and emails, scheduled appointments, addressed inquiries, and documented patient information efficiently.
- Resolved customer complaints by addressing issues and ensuring patient satisfaction, while providing alternatives for pain-relieving medications when needed.
- Conducted patient safety demonstrations on medical equipment (TENS Unit, EMG, limb bracing), providing clear instructions for proper use.
- Oversaw office inventory, including restocking supplies, performing audits, and submitting purchase orders to maintain optimal stock levels.
- Collaborated with suppliers to negotiate competitive prices, verify product pricing, and ensure accurate invoicing, while tracking delivery schedules.
- Utilized software tools (QuickBooks, Outlook, Excel, Teams, Microsoft Office) for scheduling, communication, inventory tracking, and billing.
- Reported inventory forecasts and managed stock to ensure efficient receiving and replenishment of medical supplies.
Education
High School Diploma -
New Horizon High School
Colorado SpringsSkills
- Leadership & Team Development
- Training & Onboarding
- Specialty Recruiting
- Data management and Reporting
- Certified Notary Public
- Service Coordination
- Warehouse Management
- Inventory Management
- Stockroom- Receiving
- Bilingual- Fluent in Spanish & English
- Microsoft office, Excel, Smartsheet, Adobe, CRM, Tempwork, Bullhorn, E-Verify, Eskill, PowerBI, Textus/Text-em-all etc
Timeline
Service Dispatcher
Pinnacle Air Solutions
04.2024 - Current
Staffing Recruiter
Remedy Intelligent Staffing
03.2021 - 02.2024
Receptionist/Inventory Clerk
Colorado Medical Pain Management Center
04.2016 - 09.2017
Stockroom Supervisor
Ross Dress for Less
04.2013 - 01.2021
High School Diploma -
New Horizon High School
Similar Profiles
Emilio MenchacaEmilio Menchaca
Foreman at Pinnacle Air SolutionsForeman at Pinnacle Air Solutions
Jared GinsbergJared Ginsberg
Sheet Metal Worker at Metro Air PinnacleSheet Metal Worker at Metro Air Pinnacle
Jason EnsingJason Ensing
Heat and Air Tech at Pinnacle Heating And AirHeat and Air Tech at Pinnacle Heating And Air