Yesenia Puente
Summary
Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in Office managing skills.
Overview
9
9
years of professional experience
Work History
PATIENT CARE SPECIALIST
Palm Beach Orthodontics
Royal Palm, FL
07.2018 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
Dental Office Manager
Transitional Smiles
Royal Palm, FL
03.2013 - 07.2018
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 10.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
High School Diploma -
Glades Central H.S. Adult Education
Belle Glade, FL06.1993
Skills
- Patient Confidentiality and Data Security
- Explaining Patient Benefits
- Registration and Scheduling
- Patient Follow-Up
- Caring and Empathetic
- Communicating to Patients and Families
- Insurance Authorizations
- Critical Thinking
Timeline
PATIENT CARE SPECIALIST
Palm Beach Orthodontics
07.2018 - Current
Dental Office Manager
Transitional Smiles
03.2013 - 07.2018
High School Diploma -
Glades Central H.S. Adult Education
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