Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Puente

Belle Glade,FL

Summary

Resourceful Internet Sales Manager, known for high productivity and efficient task completion. Possess specialized skills in digital marketing strategy, customer relationship management (CRM), and data analysis. Excel in communication, adaptability, and problem-solving to achieve sales targets and enhance online presence. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

15
15
years of professional experience

Work History

Internet Sales Manager

Belle Galde Chevrolet
Belle Glade, FL
11.2023 - Current
  • Integrated third-party applications into the company's websites such as CRM software or analytics tools.
  • Developed and implemented strategies for increasing internet sales volume.
  • Negotiated contracts with third-party vendors for services related to web development, hosting, analytics.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.

Truck Dispatcher

RightWay4 Logistics/ Hosang trucking
Belle Glade, FL
01.2020 - 11.2023
  • Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Resolved any issues or problems that arose during transport operations.
  • Assigned loads to drivers based on customer requirements and availability.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Communicated with vendors regarding shipment status updates.
  • Provided customer service by responding to inquiries from customers regarding shipments.
  • Processed invoices, bills of lading and other documents related to truck dispatching.
  • Monitored driver performance and provided feedback on areas for improvement.
  • Maintained records of driver hours worked, rates paid and miles driven per trip.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.
  • Verified driver log books were accurate prior to completing payroll.

Palm Beach Orthodontics

Palm Beach Orthodontics
Royal Palm, FL
06.2016 - 01.2023
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Provided support to guests with check-in and check-out procedures.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Developed policies and procedures related to front desk operations.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Assisted guests with inquiries and requests.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Office Manager

Transitional Smiles
Royal Palm, FL
01.2010 - 05.2016
  • Provided training to new hires on office policies and procedures.
  • Monitored inventory levels and placed orders when needed.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided administrative support to management team including preparing reports and presentations.

Education

Glades Central High School
Belle Glade, FL
05-1993

Skills

  • Inbound Call Management
  • Appointment Scheduling
  • Inventory Management
  • Lead Generation
  • Market Research
  • High-end automotive sales
  • Staff hiring
  • Operations Management
  • Administrative Support
  • Data Entry
  • Customer Service
  • Office Management

Timeline

Internet Sales Manager

Belle Galde Chevrolet
11.2023 - Current

Truck Dispatcher

RightWay4 Logistics/ Hosang trucking
01.2020 - 11.2023

Palm Beach Orthodontics

Palm Beach Orthodontics
06.2016 - 01.2023

Office Manager

Transitional Smiles
01.2010 - 05.2016

Glades Central High School
Yesenia Puente