Yesenia Ramirez
Del Valle,TX
Summary
Strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills. Highly-motivated employee with desire to take on new challenges. I value having a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Juvenile Facility Supervisor
Williamson County Juvenile Services
Georgetown, TX
02.2022 - Current
- Performed initial intake interviews with juvenile offenders and their families to assess risk factors.
- Organized and facilitated group activities designed to help juveniles develop positive social skills.
- Collaborated with law enforcement officers regarding the investigation of criminal activity involving juveniles.
- Facilitated communication between family members, court personnel, school personnel, mental health professionals and other agencies involved with a juvenile's case file.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensure safety and security for both staff and the residents that we serve daily.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coached staff members to develop long-term career goals.
Manager
Chick-fil-A
Austin, TX
05.2017 - 01.2022
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations
- Maintained an onsite presence to ensure the operations team met all company operational standards
- Managed employee performance through disciplining, coaching, and counseling
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Supervised staff, including the development of team leaders to improve team management.
Education
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TX12.2021
High School Diploma -
Del Valle High School
06.2019
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TXSkills
- Employee training and development
- Time management
- Develop employee knowledge
- Oversee operations
- Schedule oversight
- Hiring and training
- Plan projects
- Staff Management
- Goal-Oriented
- Staff Discipline
- Behavior Management
- Relationship Building
- Team Leadership
- Criminal Justice
- Facility Security
- Planning
Languages
Spanish
Professional
Timeline
Juvenile Facility Supervisor
Williamson County Juvenile Services
02.2022 - Current
Manager
Chick-fil-A
05.2017 - 01.2022
Associate of Applied Science - Criminal Justice
Austin Community College
High School Diploma -
Del Valle High School
Bachelor of Science - Criminal Justice
Texas State University
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