Yesenia Ramirez
Bakersfield,CA
Summary
My knowledge ranges from several aspects from earning higher education with a BA in Psychology, AA in Liberal Studies and AA in Administration of Justice. Experience ranges from being a department manager, and a general manager for my previous job as well as having a dabble of experience in customer service in law Enforcement service as a brief 911 operator.
Overview
10
10
years of professional experience
Work History
Sheriffs/ Dispatch assistance
Sheriffs
01.2025 - 08.2025
- Supervised daily operations of the department, maintaining accountability among personnel while prioritizing tasks for optimal results.
- Prepared, processed, and transmitted various reports.
- Maintained high levels of officer safety by enforcing strict adherence to protocols during high-risk situations and incidents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
MOD/ Wellness Manager
Lassen’s Natural Foods and Vitamin’s
03.2021 - 01.2025
- Improved employee satisfaction with workplace wellness offerings by soliciting feedback and making necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Evaluated completed projects'' outcomes against established objectives and created detailed reports on lessons learned for future reference.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Caregiver
Magnolia Place
07.2020 - 02.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Bakery clerk
Superior Grocers
06.2015 - 07.2020
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
Education
Bachelors’ - Psychology
California State University Bakersfield
AA - Liberal arts, AA in Administration of Justice
Bakersfield College
Dispatch Public Safety (Basic) - undefined
Bakersfield College
Skills
- Law enforcement
- Crime prevention
- Customer service
- Time management
- Decision-making
- Staff training and development
- Critical thinking
- Data entry
Languages
English
Spanish
Timeline
Sheriffs/ Dispatch assistance
Sheriffs
01.2025 - 08.2025
MOD/ Wellness Manager
Lassen’s Natural Foods and Vitamin’s
03.2021 - 01.2025
Caregiver
Magnolia Place
07.2020 - 02.2021
Bakery clerk
Superior Grocers
06.2015 - 07.2020
Dispatch Public Safety (Basic) - undefined
Bakersfield College
Bachelors’ - Psychology
California State University Bakersfield
AA - Liberal arts, AA in Administration of Justice
Bakersfield College
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