Yesenia Ramirez
Springdale,AR
Summary
Dynamic professional with a strong work ethic and a track record of success at Tyson Foods Inc. Expertise in customer relationship management and data entry accuracy enhances service satisfaction and streamlines operations. Bilingual in Spanish and English, effective communication and conflict resolution skills drive positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sales Administrator
Tyson Foods Inc
Springdale, AR
04.2023 - Current
- Entered and processed customer orders with high accuracy while maintaining customized price lists.
- Tracked order changes to ensure timely updates and efficient operations.
- Communicated with customers to confirm orders and provide delivery information.
- Handled customer inquiries to enhance service satisfaction.
- Assisted in preparing management performance reports to support strategic decisions.
HR Generalist
Blew & Associates
Fayetteville, AR
01.2022 - 11.2022
- Facilitated onboarding and orientation for new hires, ensuring smooth transitions into roles.
- Attended college fairs to recruit top talent and manage new hire interviews.
- Communicated company policies and developed employee retention surveys for continuous improvement.
- Assisted in training program development to enhance employee skills and performance.
- Collaborated with field crew to maintain compliance with OSHA safety training requirements.
- Organized company events, including holiday parties and field days, to boost employee morale.
Paralegal Office Manager
Joyce Law Firm
Fayetteville, AR
06.2021 - 01.2022
- Oversaw office operations and managed paralegal staff to enhance productivity.
- Coordinated all HR functions, including payroll processing and staffing needs.
- Handled legal document translation and preparation, ensuring compliance with regulations.
- Managed social media pages, email, and voicemail communications for client engagement.
- Tracked daily deposits and payroll to maintain accurate financial records.
- Organized company events, catering services, and parties to foster team cohesion.
- Facilitated initial consultations for insurance accident and injury cases to assess client needs.
Customer Care Specialist/Training
Black Hills Energy
Fayetteville, AR
02.2014 - 06.2021
- Resolved customer service inquiries related to billing, payments, and service transitions.
- Managed gas and electric emergency calls to ensure prompt resolutions.
- Trained new hires and provided mentorship during nesting phases.
- Guided customer care agents through system navigation and inquiries.
- Addressed escalated supervisor calls, employing effective decision-making skills.
- Translated training documents into Spanish to support bilingual staff.
Education
Associate of Arts - Business Administration And Management
Northwest Arkansas Community College
Bentonville, AR05.2020
High School Diploma -
Springdale High School
Springdale, AR05.2012
BBA - Business Administration And Management
University of Arkansas
Fayetteville, Arkansas, ARSkills
- Bilingual in Spanish and English
- Attention to detail
- Effective communication
- Microsoft Office proficiency
- Customer relationship management
- Time management
- Conflict resolution
- Data entry accuracy
- ORP, SESSIONS, and SAP
Timeline
Sales Administrator
Tyson Foods Inc
04.2023 - Current
HR Generalist
Blew & Associates
01.2022 - 11.2022
Paralegal Office Manager
Joyce Law Firm
06.2021 - 01.2022
Customer Care Specialist/Training
Black Hills Energy
02.2014 - 06.2021
Associate of Arts - Business Administration And Management
Northwest Arkansas Community College
High School Diploma -
Springdale High School
BBA - Business Administration And Management
University of Arkansas