Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yesenia Raudales

West Palm Beach,FL

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Thrives under pressure while still giving every customer a memorable experience.

Overview

12
12
years of professional experience

Work History

Server / Bartender

Outback Steakhouse
Royal Palm Beach, FL
07.2022 - 07.2024
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided drink suggestions to customers based on their preferences.
  • Developed good working relationships with fellow employees through effective communication.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Balanced daily registers and generated sales reports for management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Processed payments accurately and efficiently with POS system.
  • Assisted in training new servers and bartenders
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.

Director of Warehouse Operations

Cleaning Company of America
West Palm Beach, FL
11.2018 - 11.2022
  • Coordinated and managed daily administrative operations of the office.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Processed invoices on a timely basis according to established procedures.
  • Organized and maintained filing systems, including electronic databases and records.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Developed and implemented procedures for ordering, storing, and distributing supplies.
  • Sourced materials from approved suppliers at cost-effective prices.

Front of House Manager

PDQ Restaurant
West Palm Beach , FL
01.2013 - 01.2019
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Supervised the performance of staff to ensure they were providing excellent service to customers.
  • Checked quality of food before it was served to customers.
  • Handled guest complaints professionally and efficiently.
  • Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
  • Controlled and maintained labor costs through careful scheduling.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Utilized POS systems to streamline transactions and generate reports.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

High School Diploma -

Lake Worth High School
Lake Worth, FL
05-2011

Skills

  • Guest Engagement
  • Beverage Preparation
  • Exceptional customer service
  • Point of Sale (POS) system operations
  • Strong Work Ethic
  • Multilingual

Languages

Spanish
Professional
French
Limited
English
Native/ Bilingual

References

References available upon request.

Timeline

Server / Bartender

Outback Steakhouse
07.2022 - 07.2024

Director of Warehouse Operations

Cleaning Company of America
11.2018 - 11.2022

Front of House Manager

PDQ Restaurant
01.2013 - 01.2019

High School Diploma -

Lake Worth High School

Similar Profiles

CREATE PROFILE
Yesenia Raudales