Yesenia Raygoza
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
10.2022 - Current
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient-identifying information into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology is specific to understanding medical diagnoses and procedures, sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service, with the ability to identify customers' concerns and refer them to appropriate staff, as necessary, to ensure a satisfactory resolution.
- Ability to meet, communicate, and interact with individuals from varying backgrounds, and other health care team members, in a courteous and helpful manner, in order to facilitate medical care for patients.
- Can use and navigate between various types of office automation equipment and software (i.e., computer systems, web-based scheduling programs, insurance collection systems, scanning software, multiple line systems, electronic faxing programs) to support patient care.
- Provided training sessions for new and existing clinic team members, enhancing staff proficiency and compliance with clinic procedures.
- Handled up to 50 incoming calls per day, efficiently scheduling between 1,500 and 2,300 appointments per cycle, with accuracy and attention to detail.
- Successfully trained and operated in multiple clinics, demonstrating flexibility, and the ability to quickly adapt to new environments.
- Created a detailed scheduling manual for low vision to enhance workflow efficiency and ensure standardized procedures within the clinic.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
ELL Paraprofessional
Oklahoma City Public Schools
06.2020 - 08.2022
- Using fluency in English and a language other than English in order to assist English Language Learner (ELL) students in learning academic content, language, and adjusting to U.S. Schools.
- Assists ELL students, individually or in small groups, with lesson assignments (e.g., read stories, provide writing assistance, reinforce language skills, numbers, the alphabet, computer learning programs, etc.). For the purpose of practicing and/or reinforcing learning concepts, and assisting students in reaching academic goals and grade-level standards.
- Communicates and collaborates with teachers for the purpose of assisting in evaluating progress and/or implementing classroom objectives.
- Facilitates cooperative work and cross-cultural understanding between ELL students and native English speakers in the classroom.
- Provide feedback to the teacher regarding ELL students' progress and challenges in learning academic content and language, and in adjusting to the U.S. Schools.
- Monitor individuals and/or groups of students in a variety of settings (e.g., classroom, playground, field trips, etc.). For the purpose of providing a safe and positive learning environment.
- Performs general clerical tasks (e.g., laminating, making posters, making copies, creating bulletin boards, filing, newsletters, etc.). For the purpose of helping the teacher get instructional materials ready.
- Reports observations and incidents relating to specific students (e.g., accidents, fights, appropriate and/or inappropriate social behavior, violations of rules, safety conditions, etc.). For the purpose of communicating information to appropriate instructional and administrative personnel.
- Performs other duties as assigned.
- Distributed tests and collected homework assignments after completion.
Education
Associate of Arts - Sociology
Oklahoma City Community College
Oklahoma City, OK12-2025
Skills
- Microsoft Word
- Outlook
- Excel
- PowerPoint
- Customer service
- Insurance verification
- Effective communication
- Appointment scheduling
- Adaptable to change
- 65 WPM
- Detail-oriented
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Support Assistant
Department of Veterans Affairs
10.2022 - Current
ELL Paraprofessional
Oklahoma City Public Schools
06.2020 - 08.2022
Associate of Arts - Sociology
Oklahoma City Community College
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