Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Reyes Ponce

Compton,CA

Summary

Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish. Knowledgeable and dedicated customer service professional with extensive experience in Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Sales Representative

Sterling Transportation
06.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.

Import Coordinator

STERLING TRANSPORTATION
01.2022 - 06.2022
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Developed tracking reports, which alleviated customer calls and boosted time savings.
  • Accurately input shipment details into company's system using Transoft.
  • Coordinated with shipping and transport companies on behalf of clients.

Import Customer Service Representative

Arms Logistics
07.2021 - 12.2021
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Used coordination and planning skills to achieve results according to schedule.
  • Carried out day-day-day duties accurately and efficiently.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.

Customer Service Representative Team Lead

Geodis Logistics
02.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used Synapse to keep records of customer interactions, customer accounts and file documents.
  • Maintained financial accounts by processing customer adjustments.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Prepared Weekly KPI reports by collecting and analyzing customer information.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Entered orders into Synapse computer database system.

Customer Service Representative

Geodis
01.2016 - 02.2019
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Shipping and Receiving Clerk

OHL Logistics
05.2011 - 01.2016
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Education

High School Diploma -

Hope Centre Academy
Compton
06.2012

Skills

  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Microsoft Exchange
  • Proactive Self-Starter
  • Time Management
  • Invoice Preparation and Processing
  • Billing Adjustments and Refunds
  • Inventory
  • Team-Oriented and Cooperative
  • Regulatory Compliance

Timeline

Sales Representative

Sterling Transportation
06.2022 - Current

Import Coordinator

STERLING TRANSPORTATION
01.2022 - 06.2022

Import Customer Service Representative

Arms Logistics
07.2021 - 12.2021

Customer Service Representative Team Lead

Geodis Logistics
02.2019 - 11.2020

Customer Service Representative

Geodis
01.2016 - 02.2019

Shipping and Receiving Clerk

OHL Logistics
05.2011 - 01.2016

High School Diploma -

Hope Centre Academy

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