Yesenia Reyna
Olivehurst
Summary
Developed strong interpersonal and communication skills in fast-paced, bilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Magnolia Modern Dentistry
09.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Front Office Receptionist
Western Dental
05.2021 - 09.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier, In charge of POS (Point of Sale)
El Bajio Market2
06.2018 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
A.S - Social & Behavioral Science
Yuba College
Marysville, CA05.2022
GED - undefined
Live Oak High School
Live Oak, CA06.2014
Skills
- Effective communication skills
- Great customer service
- Well organized and efficient
- Skilled with computers systems and software
- Works well with others
- Quickly learn procedures and methods
- Trustworthy, reliable, and honest
- Able to prioritize
- Appointment scheduling
- Organizational skills
- HIPAA compliance
- Critical thinking skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Magnolia Modern Dentistry
09.2022 - Current
Front Office Receptionist
Western Dental
05.2021 - 09.2022
Cashier, In charge of POS (Point of Sale)
El Bajio Market2
06.2018 - 05.2021
GED - undefined
Live Oak High School
A.S - Social & Behavioral Science
Yuba College
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