Yesenia Rivas
New York,NY
Summary
Proactive Tailor, Sales Associate, and Customer Service Representative with extensive experience in fast-paced environments. Skilled in cash handling, customer relationship management, and sales strategy implementation. Known for exceptional problem-solving abilities and team collaboration, bringing a strong sense of responsibility and adaptability to new opportunities.
Overview
6
6
years of professional experience
Work History
Talior
Joan Hernandez
New York, NY
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Carbajal Distribution
Lima Peru
02.2020 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Safary Drive
Lima, Peru
04.2019 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Executive
Procar
Lima, Peru
02.2019 - 05.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
High School Diploma -
U.E Venezuela 90
Valencia, Venezuela12.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Talior
Joan Hernandez
05.2023 - Current
Sales Associate
Carbajal Distribution
02.2020 - 09.2022
Customer Service Representative
Safary Drive
04.2019 - 08.2019
Sales Executive
Procar
02.2019 - 05.2019
High School Diploma -
U.E Venezuela 90