Yesenia Rivera
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Loan Processor Assistant
Clear 2 Close Mortgage Solutions
08.2023 - Current
- Streamlined loan application processing by implementing efficient document management systems.
- Enhanced customer satisfaction by providing timely and accurate updates on loan status.
- Assisted in closing loans quickly with thorough verification of applicant information and documentation.
- Reduced processing time for loan applications, maintaining a strong attention to detail and accuracy.
- Collaborated with loan officers to expedite the approval process and achieve departmental goals.
- Prevented potential fraud incidents by identifying discrepancies in client documentation and escalating as necessary.
- Facilitated smooth communication between borrowers, underwriters, and other stakeholders during the loan process.
- Contributed to positive work environment through effective teamwork and collaboration with colleagues.
- Maximized productivity levels by prioritizing tasks effectively according to urgency and importance.
- Provided exceptional customer service, promptly addressing questions or concerns related to loan applications.
- Organized workflow processes for faster turnaround times, leading to increased customer satisfaction rates among borrowers.
- Demonstrated professional growth by participating in ongoing training opportunities to develop new skills and stay current with industry trends.
- Monitored key dates to obtain information by deadlines.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
Loan OfficerAssistant
Jose Rivera Loan Officer
01.2022 - Current
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
Professional Makeup Artist
Say Yes 2 Beauty / Yesenia Rivera Glam
01.2015 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Collaborated with photographers and stylists for successful photoshoots, resulting in high-quality images.
- Increased repeat clientele through exceptional customer service and attention to detail in makeup application.
- Utilized advanced techniques, such as contouring and color correction, to achieve desired looks for clients.
General Sales Manager Assistant
Saia
01.2015 - 05.2017
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
Education
Celebrity Advanced Makeup Artistry - Makeup Artistry
The G.L.A.M. Project Course
Miami, FL03.2023
Cosmetology License - Aesthetician
MedCap Health & Beauty Institute
Orlando, FL04.2022
Certificate - Celebrity Makeup Artistry Continuing Education
XMH Beauty
Los Angeles, CA2017
Certificate - Makeup Artistry
XMH Beauty
Los Angeles, CA2015
No Degree - Accountant / Education
UPR - Humacao,
Humacao, PR2000
Skills
- Customer Service
- Mortgage Loan Software
- Credit Reports
- Data Entry
- Multitasking Abilities
- Bilingual Spanish - English
- Employment Verification
- Property Appraisals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Loan Processor Assistant
Clear 2 Close Mortgage Solutions
08.2023 - Current
Loan OfficerAssistant
Jose Rivera Loan Officer
01.2022 - Current
Professional Makeup Artist
Say Yes 2 Beauty / Yesenia Rivera Glam
01.2015 - Current
General Sales Manager Assistant
Saia
01.2015 - 05.2017
Celebrity Advanced Makeup Artistry - Makeup Artistry
The G.L.A.M. Project Course
Cosmetology License - Aesthetician
MedCap Health & Beauty Institute
Certificate - Celebrity Makeup Artistry Continuing Education
XMH Beauty
Certificate - Makeup Artistry
XMH Beauty
No Degree - Accountant / Education
UPR - Humacao,
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