Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Rivera

The Bronx,NY

Summary

Seasoned management professional with broad experience in coordinating teams, implementing strategies, and driving organizational success. Possess strong leadership skills, adept at problem-solving and conflict resolution. Proven ability to boost team productivity and improve business processes. Significant contribution to previous employers through effective communication, strategic planning, and results-driven initiative.

Overview

12
12
years of professional experience

Work History

Store Manager

Dollar General
New York, USA
09.2017 - 04.2023
  • Analyzed customer input to drive satisfaction improvements.
  • Implemented measures to reduce inventory loss through accurate tracking.
  • Streamlined store operations through daily problem-solving initiatives.
  • Directed inventory management using cycle counts, audits, and shrinkage control.
  • Recommended corrective measures for performance gaps.
  • Mentored team in procedural knowledge.
  • Reconciled cash transactions for accurate financial reporting.
  • Executed comprehensive opening, closing, and shift change tasks daily.
  • Developed weekly schedules, ensuring optimal floor coverage.
  • Enhanced workflow productivity by recruiting and mentoring top talent.
  • Addressed client questions with accurate information about ongoing sales and deals.
  • Developed store tactics to enhance operational efficiency.
  • Designed eye-catching displays and signs to drive product sales.

Front End Lead Supervisor

Dollar General
New York, USA
05.2011 - 10.2016
  • Lead team of front end developers to ensure quality and timely completion of projects.
  • Supervised daily tasks and delegated assignments to team members.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Trained new cashiers on proper use of registers and store policies.
  • Offered corrective insights for enhanced service quality.
  • Collaborated with other teams to ensure successful implementation of projects.
  • Resolved conflicts within the team by providing effective solutions or compromise.
  • Developed strategies for improving the development process and workflow.
  • Performed cost-benefit analysis on proposed changes or new features.

Receptionist

Optical Designs
New York, USA
02.2014 - 07.2015
  • Ensured timely confirmation of appointments and meetings.
  • Screened visitors for proper identification.
  • Managed office inventory through restocking supplies.
  • Processed and routed daily incoming mail to appropriate departments.
  • Handled and responded to 20+ calls and emails daily.
  • Maintained accurate financial records.
  • Managed clerical tasks, including copying and distributing documents.
  • Scheduled appointments efficiently.
  • Recorded updates on client information.

Education

CMAA Certification Training Program - National Healthcare Association's (NHA) Certified

LaGuardia Community College
Long Island City, NY
12-2024

GED -

GED
New York, NY
06-2024

Skills

  • Efficient Shift Coordination
  • Merchandising Strategy Development
  • Financial Resource Oversight
  • Strong Verbal and Written Skills
  • Store Opening and Closing Procedures
  • Inventory Control
  • Team Leadership
  • Sales Strategies
  • Customer Relations
  • Payroll Management
  • Proficient in Task Coordination
  • Candidate Selection
  • Policy Implementation
  • Management Team Building
  • Microsoft Office Suite
  • Fluent Spanish Communication

Timeline

Store Manager

Dollar General
09.2017 - 04.2023

Receptionist

Optical Designs
02.2014 - 07.2015

Front End Lead Supervisor

Dollar General
05.2011 - 10.2016

CMAA Certification Training Program - National Healthcare Association's (NHA) Certified

LaGuardia Community College

GED -

GED

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Yesenia Rivera