Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Yesenia Rivera

Haines City

Summary

A recent graduate, I am highly motivated in the field of Interdisciplinary Studies, with a concentration in Health Administration and Human Resources, which allows me to have a strategic vision oriented toward continuous improvement, leadership capacity, social skills, health management, and an understanding of the relationship between the organization and its employees. I am empathetic, organized, and highly communicative.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

SYKES Lakeland
Lakeland
06.2020 - 05.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated databases with new and modified customer data.

Prevention Specialist

Community Action Council of Kentucky
Lexington
08.2019 - 05.2020
  • Developed referral process to assist client access to special programs and services.
  • Provide assistance within emergency program respond to inquiries about program,determine eligibility,collect documentation from individual and families.
  • Responsibilities include;schedules appointments,answer phone calls and greet clients.

Teacher's Assistant

Community Renewal Team
Harford
02.2017 - 06.2018
  • Facilitated small group learning activities to reinforce lesson objectives.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Head Teacher

Boys and Girl Club of New Britain
New Britain
12.2016 - 02.2017
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Actively sought out opportunities for professional growth through attending workshops or seminars.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.

Preschool Teacher

Human Resources Agency New Britain
New Britain
04.2012 - 02.2014
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Participated in workshops, training, and conferences to improve educational skills.
  • Utilized technology such as computers and tablets in the classroom setting.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.

Education

Bachelor of Science - Interdiciplinary Study(Health And Human Resources)

Keiser University
Fort Lauderdale, FL
12-2024

Skills

  • Data analysis
  • Client assessment
  • Social media management
  • Customer service
  • Project management
  • Policy development
  • Self motivation
  • Promotional support
  • Multitasking

Affiliations

  • Proficient in Microsoft 365 ,power point and various computer applications.

Accomplishments

  • Certificate of Academic Achievement of High Honor in Keiser university.

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

SYKES Lakeland
06.2020 - 05.2021

Prevention Specialist

Community Action Council of Kentucky
08.2019 - 05.2020

Teacher's Assistant

Community Renewal Team
02.2017 - 06.2018

Head Teacher

Boys and Girl Club of New Britain
12.2016 - 02.2017

Preschool Teacher

Human Resources Agency New Britain
04.2012 - 02.2014

Bachelor of Science - Interdiciplinary Study(Health And Human Resources)

Keiser University

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Yesenia Rivera