Yesenia Rivera
Newark
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Fanatics Inc.
Newark, NJ
12.2023 - 09.2024
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Resolved customer inquiries and complaints promptly to ensure positive experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Supervisor
Turtleback Zoo
West Orange, NJ
08.2021 - 09.2023
- Supervised daily operations, ensuring compliance with safety regulations and zoo policies.
- Trained and mentored staff on animal care procedures and customer service best practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier
State Fair, North Arlington NJ
North Arlington, NJ
06.2020 - 12.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Monitored inventory levels at the register, assisting in stock replenishment efforts.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma -
KIPP Newark Collegiate Academy
Newark, NJ06-2020
Certification - undefined
American Institute
Clifton, NJ01-2024
Skills
- Communication
- Teamwork
- Leadership
- Marketing
- Customer service
- Time management
- Problem-solving skills
Timeline
Sales Associate
Fanatics Inc.
12.2023 - 09.2024
Supervisor
Turtleback Zoo
08.2021 - 09.2023
Cashier
State Fair, North Arlington NJ
06.2020 - 12.2020
Certification - undefined
American Institute
High school diploma -
KIPP Newark Collegiate Academy