Yesenia Rocha
Stockton,CA
Summary
Dedicated and punctual employee recognized for a strong commitment to exceptional customer service and a positive attitude. Motivated and outgoing individual seeking a flexible full-time position, available for morning and weekend shifts. Proven multitasking and effective time management skills contribute to a hardworking approach that prioritizes customer satisfaction. Passionate about creating positive and memorable experiences for every customer.
Overview
5
5
years of professional experience
Work History
LUNCH AND AFTER SCHOOL TEACHER
Stratford Schools
Santa Clara, CA
02.2024 - 12.2025
- Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
- Supervised a group of 20-25 children in an after school program setting.
- Established relationships with parents to ensure open communication about their child's progress.
- Planned team building activities designed to promote respect among peers.
- Created, submitted and implemented approved lesson plans and curriculum.
- Completed weekly reports on student progress towards academic and social goals.
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
San Jose, CA
08.2022 - 06.2023
- Explained menu items, took orders and delivered food according to instructions.
- Memorized menu and offered discerning recommendations, remained steps ahead of customers needs & desires, and engaged in conversations/small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Packaged and bagged cooked food and prepped items.
- Trained and mentored new FOH members in restaurant procedures, food safety, and customer service standards.
BRAND AMBASSADOR
Forever 21
Santa Clara, CA
12.2020 - 01.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Engaged, educated, and befriended customers to deliver an amazing shopping experience
- Showed understanding of customer's personal style and preferences when offering product advice
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store
- Completed floorsets, filled floor, and rang up customers on the cash register.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06.2022
Skills
- Communication
- Product Demonstration
- Customer Service
- Product education
- Creative Thinking
- Large Crowd Management
- Point of Sales (POS) System Operations
- Active Listening
- Organizational Skills
- Team Management
- Flexible Schedule
- Multitasking
LANGUAGES
Spanish: Native/ Bilingual
English: Native/ Bilingual
Timeline
LUNCH AND AFTER SCHOOL TEACHER
Stratford Schools
02.2024 - 12.2025
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
08.2022 - 06.2023
BRAND AMBASSADOR
Forever 21
12.2020 - 01.2022
High School Diploma -
Silver Creek High School