Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Yesenia Rocha

Stockton,CA

Summary

Dedicated and punctual employee recognized for a strong commitment to exceptional customer service and a positive attitude. Motivated and outgoing individual seeking a flexible full-time position, available for morning and weekend shifts. Proven multitasking and effective time management skills contribute to a hardworking approach that prioritizes customer satisfaction. Passionate about creating positive and memorable experiences for every customer.

Overview

5
5
years of professional experience

Work History

LUNCH AND AFTER SCHOOL TEACHER

Stratford Schools
Santa Clara, CA
02.2024 - 12.2025
  • Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
  • Supervised a group of 20-25 children in an after school program setting.
  • Established relationships with parents to ensure open communication about their child's progress.
  • Planned team building activities designed to promote respect among peers.
  • Created, submitted and implemented approved lesson plans and curriculum.
  • Completed weekly reports on student progress towards academic and social goals.

FRONT OF HOUSE TEAM MEMBER

Chick-fil-A
San Jose, CA
08.2022 - 06.2023
  • Explained menu items, took orders and delivered food according to instructions.
  • Memorized menu and offered discerning recommendations, remained steps ahead of customers needs & desires, and engaged in conversations/small talk.
  • Worked with managers to report and resolve customer issues or concerns.
  • Packaged and bagged cooked food and prepped items.
  • Trained and mentored new FOH members in restaurant procedures, food safety, and customer service standards.

BRAND AMBASSADOR

Forever 21
Santa Clara, CA
12.2020 - 01.2022
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
  • Engaged, educated, and befriended customers to deliver an amazing shopping experience
  • Showed understanding of customer's personal style and preferences when offering product advice
  • Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store
  • Completed floorsets, filled floor, and rang up customers on the cash register.

Education

High School Diploma -

Silver Creek High School
San Jose, CA
06.2022

Skills

  • Communication
  • Product Demonstration
  • Customer Service
  • Product education
  • Creative Thinking
  • Large Crowd Management
  • Point of Sales (POS) System Operations
  • Active Listening
  • Organizational Skills
  • Team Management
  • Flexible Schedule
  • Multitasking

LANGUAGES

Spanish: Native/ Bilingual
English: Native/ Bilingual

Timeline

LUNCH AND AFTER SCHOOL TEACHER

Stratford Schools
02.2024 - 12.2025

FRONT OF HOUSE TEAM MEMBER

Chick-fil-A
08.2022 - 06.2023

BRAND AMBASSADOR

Forever 21
12.2020 - 01.2022

High School Diploma -

Silver Creek High School