Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Rojas

Friona,TX

Summary

Dynamic and dependable professional with a strong work ethic and proven customer service excellence at Maloufs Fabrics. Bilingual in Spanish, I effectively engage customers, enhancing satisfaction and loyalty. Skilled in cash handling and payment processing, I consistently streamline operations while maintaining a clean and organized environment, contributing to increased sales and improved customer experiences.

Overview

2020
2020
years of professional experience

Work History

Cashier

Lowe’s Market
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Notified supervisors of defective equipment or material.
  • Assisted team members with tasks that require group effort.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.

General Laborer

Cargill Meat Solutions Corporation
08.2016 - 03.2019
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Notified supervisors of defective equipment or material.
  • Assisted team members with tasks that require group effort.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.

Sales Associate

Maloufs Fabrics
06.2011 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Managed efficient cash register operations.

Unit Clerk

Parmer Medical Center
06.2012 - 09.2013
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

Nursing

Amarillo College
Amarillo, TX

Nursing

Angelo State University
San Angelo, TX

High School Diploma -

Friona High School
Friona, TX
05.2010

Skills

  • Bilingual (Spanish)
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Written and verbal communication
  • Order taking
  • Payment processing
  • Refund handling
  • Drawer balancing

Timeline

General Laborer

Cargill Meat Solutions Corporation
08.2016 - 03.2019

Unit Clerk

Parmer Medical Center
06.2012 - 09.2013

Sales Associate

Maloufs Fabrics
06.2011 - 08.2016

Cashier

Lowe’s Market

Nursing

Amarillo College

Nursing

Angelo State University

High School Diploma -

Friona High School

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Yesenia Rojas