Yesenia Rojas
Brooklyn,NY
Summary
Dynamic dental professional with extensive experience at Dr. Henry A. Sachs DDS, excelling in appointment scheduling and patient communication. Proven ability to enhance patient satisfaction through effective multitasking and exceptional customer service. Skilled in managing billing processes and adhering to HIPAA guidelines, ensuring a seamless and secure patient experience.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Dr. Henry A. Sachs DDS
10.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Dental Assistant/ Dental Receptionist
Dentemp
08.2018 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Hygiene Assistant
Dr. Colleen Catera DDS
07.2022 - 2023
- Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
- Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
- Prepared patient for x-rays and gathered x-ray films.
- Improved patient satisfaction by providing thorough dental cleanings and oral health education.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Arranged and organized dental equipment and instrumentation according to guidelines established by ADA.
- Maintained up-to-date knowledge of industry trends through regular continuing education courses, enhancing skills as a Dental Hygiene Assistant.
Beach Dental
Dr. Jason Parli
07.2021 - 2022
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Maintained records on sterilizing procedures and parameters using Software.
- Purged waste from Type equipment by connecting equipment to water sources and flushing water throug
- Streamlined workflow by efficiently managing multiple tasks simultaneously while maintaining high standards of cleanliness throughout the day''s appointments.
- Worked well in a team setting, providing support.
- Removing debris and contaminants from instruments using various methods, including ultrasonic cleaners or manual scrubbing.
- Preparing instruments for sterilization by wrapping or bagging them in appropriate materials
- Using autoclaves or other sterilization equipment to eliminate microorganisms from instruments and equipment.
- Maintaining a sterile storage area for sterilized instruments and equipment.
- Following standard operating procedures for infection control and sterilization
- Wearing appropriate PPE when handling contaminated instruments or during sterilization processes.
- Inventory management tacking and managing the inventory of sterilization supplies and instruments
- Setting up treatment rooms with sterilized instruments, supplies, and equipment.
- Maintaining records of sterilization cycles and other relevant information.
- Ensuring the proper functioning of autoclaves and other sterilization equipment.
Education
Early Childhood Education
Suffolk County Community College
Selden, NY06.2020
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
Languages
Spanish
Professional Working
Timeline
Dental Hygiene Assistant
Dr. Colleen Catera DDS
07.2022 - 2023
Dental Receptionist
Dr. Henry A. Sachs DDS
10.2021 - Current
Beach Dental
Dr. Jason Parli
07.2021 - 2022
Dental Assistant/ Dental Receptionist
Dentemp
08.2018 - Current
Early Childhood Education
Suffolk County Community College