Yesenia Ruiz
Rogers,AR
Summary
Professional with expertise in organizational development, prepared to excel in any role. Skilled in diagnostic assessments, data analysis, and process improvements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Valued for efficiency, problem-solving abilities, and effective communication.
Overview
10
10
years of professional experience
Work History
OD Tech Quarterback
BoozmanHof
Rogers, AR
12.2025 - Current
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
- Reported weekly on key clinic performance metrics, including technician productivity, patient volume per provider, and workflow efficiency.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and iCare tonometry process.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Assisted in staffing coordination by identifying coverage needs and supporting schedule adjustments.
Reception Team Lead
BoozmanHof
Rogers, AR
08.2024 - 12.2025
- Trained new team members by relaying information on company procedures.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coached team members in techniques necessary to complete job tasks.
- Maintained current and accurate medical records for patients.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted with medical coding and billing tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Processed medical insurance claims and payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office bookkeeping with insurance billing and patient payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Insurance Biller
BoozmanHof
Rogers, AR
08.2023 - 08.2024
- Efficiently processing insurance claims and addressing billing inquiries.
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
- Provided mentorship to team members on best practices in insurance billing processes.
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Improved cash flow by reducing days in accounts receivable through timely follow-up on outstanding balances.
Ophthalmic Technician
BoozmanHof
Rogers, AR
10.2021 - 08.2023
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Identified issues during preliminary exam and addressed concerns with physician.
- Provided patients with detailed instructions for pre- and post-op care to promote healing and optimal recovery strategies.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Receptionist
Brandon Eye Clinic
Springdale, AR
03.2021 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
Optician
Davis Eye Associates
Fayetteville, AR
08.2019 - 02.2021
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Sales Associate
Sunglass Hut
Rogers, AR
01.2019 - 01.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Optician
Walmart Vision Center
Lake Forest, CA
10.2018 - 04.2019
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to customers.
Apparel Sales Associate
Walmart
Rogers, AR
12.2015 - 09.2017
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Managed inventory effectively, ensuring proper stock levels.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Supported management tasks as needed including shift scheduling and training new hires.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Liberal Arts And Sciences
Northwest Arkansas Community College
Bentonville, ARHigh School Diploma -
Rogers High School
Rogers, AR05.2016
Skills
- Attention to Detail
- Software Proficiency
- Critical Thinking
- Claim Submission
- Professionalism and Ethics
- Effective Communication
- Problem Solving Abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Payment Posting
- Electronic Health Records
- Insurance Verification
- Document management
- Data entry proficiency
- Strong leadership
- Reception management
Timeline
OD Tech Quarterback
BoozmanHof
12.2025 - Current
Reception Team Lead
BoozmanHof
08.2024 - 12.2025
Insurance Biller
BoozmanHof
08.2023 - 08.2024
Ophthalmic Technician
BoozmanHof
10.2021 - 08.2023
Receptionist
Brandon Eye Clinic
03.2021 - 09.2021
Optician
Davis Eye Associates
08.2019 - 02.2021
Sales Associate
Sunglass Hut
01.2019 - 01.2020
Optician
Walmart Vision Center
10.2018 - 04.2019
Apparel Sales Associate
Walmart
12.2015 - 09.2017
High School Diploma -
Rogers High School
No Degree - Liberal Arts And Sciences
Northwest Arkansas Community College