Yesenia Salazar
Buckeye,AZ
Summary
Motivated and committed employee with extensive experience in customer service and administrative tasks. Resilience to handle challenges of fast past environments. Bringing detailed-oriented, multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
United Facilities
11.2020 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Patient Service Representative
RadNet
08.2018 - 11.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Customer Service Representative
ULINE
01.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Perros High School
Perris, CAMedical Billing & Coding
San Jacinto Valley College
Menifee, CA12.2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Deadline oriented
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
United Facilities
11.2020 - 02.2025
Patient Service Representative
RadNet
08.2018 - 11.2020
Customer Service Representative
ULINE
01.2016 - 08.2018
Perros High School
Medical Billing & Coding
San Jacinto Valley College
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