Yesenia Sanchez
Torrance,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Optician
OptumCare
06.2015 - 08.2023
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Licensed Optician
Sam's Club
04.2007 - 06.2015
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Maintained safe, clean and organized environment to increase patient comfort.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Shift Leader
Jack In The Box
08.2001 - 04.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS s
- Resolveoftware.d customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
No Degree - Opticianry
American Career College At Anaheim
Anaheim, CANo Degree - Nursing
El Camino College
Redondo Beach, CAGED -
Leuzinger High School
Lawndale, CASkills
- Communications Strategies
- Data Verification
- Industry Trends
- Eyeglass Repair
- Eyeglass Prescriptions
- Sales Transactions
- Optical Orders
- Office Supplies and Inventory
- Provider Training
- Progressive Lens Types
- Ocular Measuring
- Contact Lens Registry Certification
- Verifying Prescriptions
- Hand Tools
- Credit Card Transaction Processing
- Conducting Fittings
- Quality Processes
- Contact Lens Care
- Billing Statements
- Fittings
- Client Satisfaction
- Prescription Reading
- Frame Fitting
- Glasses Fitting
- Selecting Frames
- Prepare Work Orders
- Repairing Targets
Certification
- ABOC, Certified Optician American Board of Opticianry
- NCLE, NATIONAL CONTACT LENS EXAMINER
Languages
Spanish
Native or Bilingual
Timeline
Certified Optician
OptumCare
06.2015 - 08.2023
Licensed Optician
Sam's Club
04.2007 - 06.2015
Shift Leader
Jack In The Box
08.2001 - 04.2007
No Degree - Opticianry
American Career College At Anaheim
No Degree - Nursing
El Camino College
GED -
Leuzinger High School
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