Yesenia Sanchez
Madera,CA
Summary
Proven expertise in invoice processing and deadline management, demonstrated at West Wide Transport. Skilled in fostering customer relationships and adept at multitasking, consistently delivering results beyond expectations.
Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere.
Overview
10
10
years of professional experience
Work History
Invoice Clerk
West Wide Transport
07.2024 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
Treatment Coordinator
Powell Pediatric Dentistry
10.2019 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficiency.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Performed in team leader capacity and organized all treatment and placement activities.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
Cash Office Associate
Ross Dress for Less
02.2015 - 10.2019
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Education
High School Diploma -
Clovis East Highschool
Clovis, CA2014
Skills
- Payment tracking
- Invoice processing
- Deadline management
- Bilingual
- Patient care coordination
- Dental insurance expertise
- Customer service
- Scheduling
- Creative problem solving
Languages
Spanish
Full Professional
Timeline
Invoice Clerk
West Wide Transport
07.2024 - Current
Treatment Coordinator
Powell Pediatric Dentistry
10.2019 - Current
Cash Office Associate
Ross Dress for Less
02.2015 - 10.2019
High School Diploma -
Clovis East Highschool
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