Yesenia Santiago
Philadelphia,PA
Summary
Accomplished Property Manager with extensive experience in real estate management, specializing in administrative oversight and financial analysis. Demonstrates exceptional communication and time management skills, adept at conflict resolution and mediation. Proven track record of optimizing daily operations for rental properties while enhancing efficiency. Aims to leverage diverse expertise to expand operational capabilities and drive growth in property locations.
Overview
22
22
years of professional experience
Work History
Property Manager & Leasing Agent
Jpd Management LLC
10.2022 - Current
- Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
- Problem-solving to find effective solutions for a variety of potential issues
- Knowledge of rental contracts and property and anti-discrimination laws
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses, mortgages, payroll for independent contractors, insurance premiums and maintenance costs
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
Property Manager & Maintenance Supervisor
Anchor Realty NE
08.2016 - 06.2020
- Customer and interpersonal skills needed to meet with prospective and current tenants
- Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
- Problem-solving to find effective solutions for a variety of potential issues
- Knowledge of rental contracts and property and anti-discrimination laws
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses, mortgages, payroll for independent contractors, insurance premiums and maintenance costs
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
Property Manager Assistant
Plumber & Associates Inc. Realtors
05.2015 - 03.2016
- Assisted property manager with account all accounts, including collections and bill payments to utility companies
- Filing, bank deposits for owner payments
Dental Receptionist
Dr. Lee Tan M.D
02.2003 - 11.2005
Medical Administor
Dr.J.Levyn Do Family Practice
11.2009
Education
Secondary Academic Diploma -
Philadelphia Academic
12.2018
TIPS & R.A.M.P certification -
Bucks County Bartending School
11.2012
Skills
- Microsoft Office Proficiency
- Appfolio Proficiency
- Yardi
- Property Management Proficiency
- Client Account Management
- Familiarity with Pennsylvania Property Laws
- Expertise in Tenant Displacement Procedures
- Property Inspections
- Reviewing Real Estate Agreements
- Preventive Maintenance
- Multi-Family Property Oversight
- Employee Coordination
- Vendor Coordination Expertise
- Debt Recovery Proficiency
- Fair Housing Regulations
- Client Relations
- Report preparation
- Office Operations Management
- Leasing Management
- Strong Organizational Skills
- Task Prioritization Skills
- Service Request Monitoring
- Tenant Support Services
- Brand Promotion
References
- Rhoda G. Smith, Accountant, 305-587-3447, RSFISHCOVE@gmail.com
- Evan Graham, Jpd Management LLC & ECM Builders, 267-475-3929
- Wanda Velazquez, GlaxoSmithKline Manager, 215-605-6135
Languages
- English, fluent
- Spanish, fluent
Timeline
Property Manager & Leasing Agent
Jpd Management LLC
10.2022 - Current
Property Manager & Maintenance Supervisor
Anchor Realty NE
08.2016 - 06.2020
Property Manager Assistant
Plumber & Associates Inc. Realtors
05.2015 - 03.2016
Medical Administor
Dr.J.Levyn Do Family Practice
11.2009
Dental Receptionist
Dr. Lee Tan M.D
02.2003 - 11.2005
Secondary Academic Diploma -
Philadelphia Academic
TIPS & R.A.M.P certification -
Bucks County Bartending School
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