Yesenia Saucedo

Works in tandem with a Peer Engagement Specialist as part of the first contact team supporting the 590 Crisis System of Care.

Applies De‐escalation and Crisis Intervention techniques to engage participants experiencing a Mental Health Crisis.

Conducts initial crisis assessment and evaluation using the IM‐CAT (Illinois Medicaid Crisis Assessment Tool).
Participates in the development of Initial Crisis Safety Plan in collaboration with the participant.
Provides direct services, including social and emotional support as well as guiding participants in the use of coping skills.
Follows all safety and security protocols and procedures during the crisis intervention,including any medical and/or psychiatric emergencies.
Works in the field as part of a Mobile Crisis Response Team, providing direct services in the participants natural environment or in other facilities when required.
Participates in ongoing Crisis Intervention, Crisis Stabilization, De‐escalation skills and techniques, and Trauma Informed Care trainings.
Completes all required documentation in a timely manner consistent with agency guidelines.
Bills direct services under the Medicaid Services and Reimbursement Guide when appropriate.
Maintains program compliance with CARF standards, Medicaid Rule 132, Value Options procedures, and OIG RULE 50.
Participates in regularly scheduled program case staffing meetings.
Participates in appropriate agency community relation activities and committees, as
assigned.
Reports to supervisor any participant critical incidents, clinical issues, vehicle and/or building
problems.
Completes statistical forms (1006) on an as needed basis.
Documents accurately, neatly, and consistently every contact with or on behalf of a participant in the participant’s designated chart, as required by DMHDD or Medicaid.
Works in conjunction with agency staff to assure that appropriate referrals are made, follow up services are provided, as well as, emergency psychiatric services.
Participates in internal quality improvement program and external committees as assigned.
Receives clinical Supervision from 590 crisis System of Care supervisor Weekly or as needed.
Assist in identifying resources that will support a coordinated continuum of crisis care for anyone living in the identified coverage area

• Supervise 250 employees daily work of leads and custodians; inspect all assigned areas daily to ensure work is being carried out properly and orderly
• Evaluate the performance of custodial personnel; prepare and submit disciplinary actions and incident reports; counsel employees
• Hold daily staff briefings to cover key topics for the day as required and ensures staff has a clear understanding of responsibilities and has the tools and equipment needed for their job
• Identifies development and training needs, and ensures that all training is obtained
• Coordinate and set up events properly; close out work orders properly and in a timely manner
• Maintain records, prepares reports, and composes correspondence relative to the work Makes rounds to check for crew coverage of designated work areas, gives special cleaning instructions and/ or assignments, and is in compliance with the direction of upper Management Conducts inspections utilizing company-issued methods and measures as instructed by upper Management Conducts Supply inventory counts, restocking, and organization as instructed by upper Management
• Trains and ensures the subordinate staff understands their job requirements, this includes the proper cleaning methods, the use of equipment, safety practices, illness and injury prevention, and work regulation
• Review schedules, and conduct new and reoccurring training as required
• Assists with ensuring overall customer satisfaction, this includes daily reporting to Upper management
• Ensures proper labor relations and conditions of employment are maintained
• Corresponds with Manager for support, updates, and duties.
• Onboarded new employees in time reporting and payroll systems.
• Processed employee rehires, transfers, terminations, garnishments and withholdings.
• Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
• Offered child support and distributed wage assignments.
• Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
• Followed IRS guidelines and state regulations when submitting payroll taxes.
• Implemented payroll reconciliation tools to improve report accuracy.
• Introduced team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.