YESENIA SNEAD
FAIRVIEW HEIGHTS,IL
Summary
Experienced with client relations, effective communication, and problem-solving to maintain client satisfaction to achieve impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Industrial Painter
ASP
Alexander, IL
08.2022 - Current
- Executed operation of spray guns and paint equipment to ensure precise application of coatings.
- Executed surface preparation by cleaning, sanding, and priming to ensure optimal paint adhesion.
- Inspected finished products for quality assurance and compliance with specifications.
- Operated spray guns and paint equipment to apply coatings on various surfaces.
Public Service Representative
Illinois Secretary Of State
Belleville, IL
12.2021 - 07.2022
- Assisted customers with inquiries regarding vehicle registration, licensing, and vital records.
- Processed applications efficiently, ensuring compliance with state regulations and procedures.
- Maintained accurate records within the database, enhancing data integrity and retrieval speed.
- Streamlined workflow processes to reduce wait times and enhance customer satisfaction levels.
- Collaborated with team members to implement best practices in public service delivery operations.
- Served as a liaison between the public and internal departments, effectively communicating information about programs, services, or eligibility requirements.
Flagger & Industrial Painter
ASP
Alexander, IL
06.2015 - 10.2021
- Collaborated and coordinated with team members to improve workflow efficiency and reduce downtime.
- Ensured adherence to safety standards while operating hazardous materials in compliance with regulations.
- Monitored construction activities to communicate hazards to drivers and pedestrians.
- Set up and maintained signage to direct traffic effectively around project sites.
- Trained new flaggers on proper signaling techniques and safety measures.
Disability Claims Specialist
The Shaw Group
Fairview Heights, IL
01.2010 - 03.2015
- Analyzed disability claims to ensure compliance with company policies and regulations.
- Reviewed medical documentation to assess eligibility for benefits.
- Communicated with claimants to gather necessary information and clarify inquiries.
- Developed training materials to enhance team knowledge on claims processing procedures.
Education
Associate of Arts - Painting & Decorating
Southwestern Illinois College
Belleville, Illinois, IL05-2019
Diploma - Teaching English As A Second Language
Zacatecas University
Zacatecas, Mexico06-2006
Bachelor of Arts - English Language
Zacatecas University, Language Center
Zacatecas, Mexico02-2006
High School Diploma -
Universidad Autonoma De Zacatecas
Zacatecas, Mexico06-1994
Skills
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
- Safety compliance
- Self motivation
- CPR certified
Certification
Highway Construction Certificate,
CPR/ First Aid,
Osha 30,
Osha 10
Languages
Spanish
Full Professional
Timeline
Industrial Painter
ASP
08.2022 - Current
Public Service Representative
Illinois Secretary Of State
12.2021 - 07.2022
Flagger & Industrial Painter
ASP
06.2015 - 10.2021
Disability Claims Specialist
The Shaw Group
01.2010 - 03.2015
Associate of Arts - Painting & Decorating
Southwestern Illinois College
Diploma - Teaching English As A Second Language
Zacatecas University
Bachelor of Arts - English Language
Zacatecas University, Language Center
High School Diploma -
Universidad Autonoma De Zacatecas