Yesenia Sotelo
Burbank,IL
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Dental Front Office Coordinator
Pain Net Medical Group/Premier Pt
01.2004 - Current
- Assist with therapy modalities, such as exercises, electrical stimulation and ultrasounds
- Enter insurance information and verification for lien processing into webpt
- Assist with FCE, Work Conditioning Program
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Fostered clean and hygienic environment, reducing risk of infections.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Monitor patients vitals
SHWAB HOSPITAL
01.2003 - 01.2004
- Monitored conduct of students on school buses to maintain discipline and safety.
- Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
Front Desk Receptionist
Regal Health and Rehab
01.2002 - 01.2003
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate's degree - General Studies
City Colleges of Chicago-Kennedy King College
Chicago, IL03.2024
Skills
- Word
- Excel
- Powerpoint
- Bilingual
- Cpr certified
- Vital Signs
- Nursing
- Patient Care
- Medical Imaging
- Phlebotomy
- Medical Terminology
- Hospital Experience
- Laboratory Experience
- Medical Scheduling
- Critical Care Experience
- Experience Administering Injections
- Medical Records
- EMR Systems
- Venipuncture
- Medical Office Experience
- Clerical Experience
- Anatomy Knowledge
- Records management
- Microsoft Word
- Organizational skills
- Customer service
- Time management
- Typing
- Administrative experience
- Front desk
- Physiology Knowledge
- Vital signs monitoring
- Patient Observation
- Feeding Assistance
- Patient Services
- Emergency Response
- Patient Education
- Data Collection
- Mobility Assistance
- Clinical Training
- Qualified in patient transport
- Mobility assistance aptitude
- Bed preparation
- Vitals documentation
- Healthcare expertise
- Basic nursing care
- Oxygen therapy
- CPR Certification
- Time Management
- Vital signs
- Medical terminology knowledge
- Patient Care Technician
- CNA Certification
- Phlebotomy Training
- Room Cleaning and Restocking
- Patient Assessments
- Electronic Recordkeeping
- Healthy meal preparation
- Medical Laboratory Procedures
- Patient positioning understanding
- HIPAA Compliance
- Certified in CPR/AED
- Basic Life Support
- Direct Patient Care
- Patient Care Quality
- Personal Care Aide
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Phlebotomy Technician Certification (CPT) - National Healthcare Association.
- CPR/AED Certification
- Notary Public License - Illinois Secretary of State or equivalent authority.
- Illinois Secretary of State Certified Loan Signing Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician/Dental Front Office Coordinator
Pain Net Medical Group/Premier Pt
01.2004 - Current
Monitor patients vitals
SHWAB HOSPITAL
01.2003 - 01.2004
Front Desk Receptionist
Regal Health and Rehab
01.2002 - 01.2003
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Phlebotomy Technician Certification (CPT) - National Healthcare Association.
- CPR/AED Certification
- Notary Public License - Illinois Secretary of State or equivalent authority.
- Illinois Secretary of State Certified Loan Signing Agent
Associate's degree - General Studies
City Colleges of Chicago-Kennedy King College
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