Yesenia Souza

• Pre- and post-stay property inspections.
• Take photos and look for leaks or damage.
• Verify the pool basket's heat levels.
• Check that every amenity is operating as intended.
• Create maintenance tickets with follow-ups as necessary.
• Maintain a record of the kitchenware and linens.
• Communicate with the operations manager about any property-related matters.

• Conducted preliminary reviews of application materials for completeness before forwarding them to the appropriate departmental reviewers.
• Facilitated seamless transitions for new students through participation in orientation programs and welcome activities on campus.
• Provided administrative support to the admissions committee during review periods, expediting decision-making processes.
• Troubleshot technical issues related to online application portals, assisting users with navigation difficulties or submission errors promptly.

• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
• Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
• Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
• Process insurance claims for T-MOBILE and Metro PCS

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

● Managed and processed transactions for personal online banking products and credit cards.
● Created a focus image to reflect the business and customers.
● Managed a daily total of more than 300 inbound and outbound calls.
● Many years of experience in medical billing for different institutions.
● Kept track of patient account balances according to deadlines.
● Oversaw past-due accounts, starting collection actions when necessary.
● Developed patient payment schemes in collaboration with clients.
● Guaranteed adherence to federal and state regulations regarding medical collections
● Find and call clients to inform them of past-due accounts.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.