Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Yesenia Stevenson

Little Rock,AR

Summary

Alert Bus Driver well-versed in technology-based navigation and mastery of printed maps and local transportation routes. Maintains order and proper discipline of passengers. Adapts to changing circumstances while performing various driving tasks. Observant bus driver with several years of experience promoting safety in transportation-related roles. Documents route and navigation information to maintain complete and accurate records. Dedicated to obeying traffic laws. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bus Driver

First Student Transportation
Little Rock, AR
07.2022 - Current
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Ensured safety of students by following all traffic laws and regulations.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.

Motor Coach Operator

Little Rock Tours
Little Rock, AR
05.2023 - 07.2024
  • Adhered to traffic laws and regulations while driving motor coaches on highways, city streets, and rural roads.
  • Assisted passengers with loading luggage onto coaches in a timely manner.
  • Kept accurate records of mileage traveled for each trip taken in accordance with company policy.
  • Maintained the cleanliness of the coach before, during, and after trips.
  • Provided safe and efficient transportation of passengers to their intended destination.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Announced stops to passengers.

CSR-Inbound

Everise
01.2020 - 10.2022
  • Medical inbound, insurance verification etc.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Customer Service Representative

Walmart
Oklahoma City, OK
09.2019 - 01.2022
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Amazon Delivery Driver

Mark Logistics
Oklahoma City, OK
09.2020 - 01.2021
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Front Desk Agent

Holiday Inn Express
Chickasha, OK
02.2017 - 08.2019
  • Over night front desk agent assist with any hospitality needs as well as checking in, booking reservations; Setting up breakfast folding laundry etc.
  • Monitored security cameras in lobby area as needed.
  • Processed payments accurately and efficiently.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered phones, responded to inquiries, and took messages.
  • Provided information about hotel amenities, services, and local attractions.
  • Managed cash drawer responsibly throughout shift.
  • Maintained cleanliness of lobby area at all times.
  • Resolved customer complaints promptly and courteously.
  • Assisted guests at check-in, providing information on various services within hotel.

Customer Service Representative

First Collection Services
Little Rock, AR
03.2013 - 06.2019
  • Responsibilities: Collect all monies on part due advertisement
  • Accomplishments: Learned how to experience a different case of customer service make the customer bond with you in 3 minutes or less
  • Skills Used: Customer Service
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Provided guidance on legal matters concerning collection procedures.
  • Contacted customers and explained debt management to encourage timely debt payments.

Education

Associate of Arts - Business Economics

Oklahoma City Community College
Oklahoma City, OK
05-2017

High School Diploma -

Hall High School
01.2011

Skills

  • Assistant Manager Experience
  • Shift Management
  • Cash Handling
  • Caregiving
  • Passenger Safety
  • Inbound and Outbound Calling
  • Air Brake Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • Class B CDL
  • Insurance sales agent
  • Business Degree

Timeline

Motor Coach Operator

Little Rock Tours
05.2023 - 07.2024

Bus Driver

First Student Transportation
07.2022 - Current

Amazon Delivery Driver

Mark Logistics
09.2020 - 01.2021

CSR-Inbound

Everise
01.2020 - 10.2022

Customer Service Representative

Walmart
09.2019 - 01.2022

Front Desk Agent

Holiday Inn Express
02.2017 - 08.2019

Customer Service Representative

First Collection Services
03.2013 - 06.2019

Associate of Arts - Business Economics

Oklahoma City Community College

High School Diploma -

Hall High School

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Yesenia Stevenson