Yesenia Teran
Richmond
Summary
Customer Care Representative experienced in enhancing customer satisfaction through effective problem-solving and communication. Delivered impactful support by utilizing proactive listening and empathy, resulting in significant improvements in customer experience. Committed to ensuring positive interactions and adapting to various challenges to strengthen organizational reputation.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
ABI Communication
Houston
02.2020 - 12.2024
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Collaborated with team members to enhance service delivery and streamline workflows, improving overall customer experience.
- Documented customer interactions accurately in the database for future reference.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with multiple company teams to develop and implement effective solutions for customer issues.
- Collected and analyzed customer feedback to recommend actionable improvements for products and services.
Customer Service Cashier
Pyburns
Houston
01.2018 - 12.2019
- Greeting customers
- Helping customers find what they needed
- Providing a welcoming shopping experience
- Handled customer complaints professionally to ensure satisfaction and loyalty.
- Educated customers on promotions, products, and store policies during sales interactions.
- Clean work station
- Collaborated with team members to manage inventory levels on the sales floor.
- Supported training of new cashiers in operating procedures and customer service practices.
- Monitored stock levels and restocked merchandise as needed throughout shifts.
Education
General Education Diploma
Houston, TXSkills
- Customer service
- Customer relationship management
- Conflict resolution
- Conflict mediation
- Team collaboration
- Time management
- Email correspondence
Languages
Spanish
Professional
Timeline
Customer Care Representative
ABI Communication
02.2020 - 12.2024
Customer Service Cashier
Pyburns
01.2018 - 12.2019
General Education Diploma