Administrative/Clinical Assistant
Miki & Alfonso Hand & Upper Extremity Center
Miami, Fl
08.2016
- Prepare injections, obtain x-rays and remove sutures if necessary.
- Prepare patient for office procedure in sterile environment and assist doctor in procedure.
- Check out monetary transactions with supervisor at the end of the day.
- Call PCP's offices to obtain Referrals for those insurance plans that required them
- Call patients to remind them to do corresponding tests before appointment
- Managed patient records, including medical history and test results.
- Provided education to patients on health topics and preventive care measures.
- Maintained inventory of supplies used in clinical setting.
- Answered phones and responded to inquiries from patients or family members.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients prescriptions
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Explained treatment procedures and physicians' instructions.
