Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Torres

Lowell,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience

Work History

Rxom

Walgreens Boots Alliance
09.2013 - Current
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Maintained proper storage and security conditions for drugs.
  • Prepared and processed medical insurance claim forms and records.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Established or maintained medications and other patient profiles.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.

Inbound Call Center Sales Representative

CCSI
10.2010 - 02.2012


  • Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
  • Resolved customer complaints efficiently, ensuring a positive experience and fostering long-term relationships.
  • Collaborated with team members to share best practices, optimize strategies, and drive overall success in the call center environment.
  • Retained valuable customers at risk of canceling their services by offering tailored solutions, addressing concerns with empathy, and providing incentives.

Education

No Degree - Medical Coding And Billing

Lincoln Technical Institute
Lowell, MA
04-2008

No Degree - Child Growth And Development

Cambridge College
Cambridge, MA
06-2007

GED -

Adult Education
Lowell, MA
06-2006

Skills

  • Conflict Resolution
  • Critical Thinking
  • Planning & Organizing
  • First Aid/CPR
  • Team Management
  • Training & Development
  • Good Work Ethic
  • Supervision & Leadership
  • Active Listening
  • Team Building
  • PPE Use
  • Microsoft Office
  • People Skills
  • Customer Service
  • Organizational Skills
  • Basic Math
  • Problem Resolution
  • Data Management
  • Flexible Schedule
  • Relationship Building
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Computer Skills

Timeline

Rxom

Walgreens Boots Alliance
09.2013 - Current

Inbound Call Center Sales Representative

CCSI
10.2010 - 02.2012

No Degree - Medical Coding And Billing

Lincoln Technical Institute

No Degree - Child Growth And Development

Cambridge College

GED -

Adult Education