Yesenia Torres
Compton,CA
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
CASHIER
Rasing Canes
Redondo Beach, CA
10.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted in training new cashiers on register operations and customer service standards.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction.
- Collaborated with team members to streamline service during peak hours, improving workflow.
- Monitored inventory levels at the register, notifying management of low stock items.
- Implemented effective cash handling procedures to ensure accuracy and security of funds.
- Greeted customers entering store and responded promptly to customer needs.
- Facilitated promotional upselling by engaging with customers about ongoing offers and menu items.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CUSTOMER SERVICE CASHIER
El Pollo Loco
Compton, CA, USA
01.2023 - 05.2025
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts, when appropriate.
Education
GED -
Compton College
Compton, CAHigh School Diploma -
Lynwood High School
Lynwood, CA06.2024
Skills
Drawer management
Order coordination
Check processing
Cash handling expertise
Positive and professional
Customer inquiries
Refund handling
Drawer balancing
Flexible Schedule
Upselling
Cleaning and sanitizing
Cash handling and management
Refunds and exchanges
Store merchandise stocking
Sales Promotions
POS systems use
Hospitality and accommodation
High-volume dining
Dining customer service
Point of sale system
Customer service excellence
Product restocking
Critical Thinking
Time management abilities
Multitasking
Teamwork and collaboration
Friendly, positive attitude
Problem-solving
Excellent communication
Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CASHIER
Rasing Canes
10.2025 - Current
CUSTOMER SERVICE CASHIER
El Pollo Loco
01.2023 - 05.2025
GED -
Compton College
High School Diploma -
Lynwood High School