Yesenia Valencia
Las Vegas,NV
Summary
Well-rounded office manager with 3 years of continuous experience in an outpatient clinical setting. Strong ability to manage office functions, adherence to company policies, and direct administrative personnel to meet the standards in high-volume atmosphere. Eager to apply my knowledge and skills including but not limited to; scheduling, Insurance verification, referral verification, and authorizations. Focused on attentively assisting office staff and patients and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
OFFICE MANAGER
Rehab Directives LLC
Las Vegas
01.2020 - 09.2023
- Maintained a professional, courteous, and client centered atmosphere
- Coordinated administration of therapist, administrative, and clients
- Handled client inquiries, complaints, and office emergencies
- Arranged and organized team meetings
- Trained and supervised administrative staff
- Prepared analytical reports.
MEDICAL PHONE RECEPTIONIST
Advanced Health Communications
Las Vegas
07.2019 - 01.2020
- Maintained responsibility over extensive phone support for the medical Industry including emergency phone calls
- Answered all high-volume incoming calls with urgency and in a timely fashion
- Provided callers with detailed and organized information, and accurately contacted corresponding physician through the communication center using assigned medical codes.
Cocktail Server
Senor Frogs
Las Vegas , NV
04.2016 - 07.2019
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Processed cash payments from customers using a point-of-sale system.
- Answered questions regarding drinks specials and menus items.
- Provided excellent customer service at all times.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained tidiness and organization throughout bar area.
Receptionist
Abc Therapy Services
Las Vegas, NV
11.2013 - 12.2015
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system.
- Responded to phone inquiries from patients regarding office hours, services offered, and appointment availability.
- Provided excellent customer service by promptly addressing patient complaints or concerns.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Inputted demographic data into electronic medical records database accurately and efficiently.
- Processed referrals from external providers for specialty care services as needed.
- Performed various administrative tasks such as filing documents, faxing forms, and scanning documents into the system.
- Prepared daily reports on patient visits and submitted them to management.
- Executed check-in procedures for each patient visit including verifying identification cards.
- Coordinated with clinical staff to ensure smooth flow of operations during busy periods.
- Handled scheduling changes quickly while maintaining accurate records in the system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Served as a liaison between clinicians, patients, families, staff members, and outside agencies.
- Ensured that reception area was clean and organized at all times.
Medical Receptionist
Meadows Medical Center
Las Vegas, NV
08.2011 - 10.2013
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
HIGH SCHOOL DIPLOMA -
Chaparral High School
06.2008
Skills
- Bilingual, Spanish
- Accustomed to working in a fast paced, High-volume environment with inter professional providers and administrative staff
- Timely and accurate form verification and submission
- Office administration
- MS office
- EMR/EHR/Practice management software (Fusion)
- Knowledge of patient confidentiality standards and regulations as outlined in HIPPA
- Team leadership skills
- Payroll management
- Database management
- Problem-solving skills
- Insurance Liaison
Affiliations
Volunteered with the Libre Initiative Action nonprofit organization to advocate for the Hispanic community on critical issues including inflation, healthcare, and school choice.
Earned certification as a grassroots advocate, demonstrating a commitment to learning advocacy strategies and techniques to effectively influence public opinion and policy outcomes within the community.
Timeline
OFFICE MANAGER
Rehab Directives LLC
01.2020 - 09.2023
MEDICAL PHONE RECEPTIONIST
Advanced Health Communications
07.2019 - 01.2020
Cocktail Server
Senor Frogs
04.2016 - 07.2019
Receptionist
Abc Therapy Services
11.2013 - 12.2015
Medical Receptionist
Meadows Medical Center
08.2011 - 10.2013
HIGH SCHOOL DIPLOMA -
Chaparral High School
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