Yesenia Vannoy
Las Vegas,NV
Summary
Customer Service with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality. Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in office settings handling people's request.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
The Animal Foundation
North Las Vegas, NV
02.2025 - Current
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Processed payments from clients including cash, credit cards, and checks.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Called patients to confirm scheduled appointments and obtain additional details.
Warehouse Clerical
TJ MAXX Distribution Center
Las Vegas, USA
04.2021 - 10.2024
- Ensured the accuracy and organization of warehouse documents.
- Overseeing associates' progress.
- Problem-solving with orders.
- I make sure the department's goals are met, and up to standard.
- Moved items to and from warehouse locations.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
- Used digital database to keep records of units and stock moved.
- Used scanners to track parcel information, condition or receipt.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Server
Carnegie Heights
Henderson, USA
04.2023 - 01.2024
- Provided exceptional service to senior citizens in an upscale residential setting.
- Delivered exceptional support surpassing regular duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Warehouse Associate
Hey Dude
North Las Vegas, USA
08.2020 - 04.2021
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Maintained accurate inventory records through manual and computerized systems.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Used pallet jacks to move items to and from warehouse locations.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Cashier
Viva El Taco
Las Vegas, USA
03.2020 - 07.2020
- I worked in a 'Mom and Pop' restaurant that handled the food orders through the drive-thru and inside the area.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Arlington High School
Riverside06-2017
Skills
- Records management expertise
- Time management expertise
- Schedule management
- Organizational skills mastery
- Inventory management
- Filing systems knowledge
- Multi-line phone systems
- Types 68 wpm
- Microsoft
- Performance improvement
- Excel spreadsheets
- Filing and data archiving
- Spreadsheets
- Inventory control
- Problem-solving capacity
- Administrative support expertise
- Calendar management experience
- English, Spanish, and American Sign Language fluency
- Documentation and reporting
- Supply restocking
Certification
- CPR
- First AID
Timeline
Veterinary Receptionist
The Animal Foundation
02.2025 - Current
Server
Carnegie Heights
04.2023 - 01.2024
Warehouse Clerical
TJ MAXX Distribution Center
04.2021 - 10.2024
Warehouse Associate
Hey Dude
08.2020 - 04.2021
Cashier
Viva El Taco
03.2020 - 07.2020
- CPR
- First AID
High School Diploma -
Arlington High School
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