Yesenia Venegas
Levelland,TX
Summary
Seasoned eligibility interviewer for government programs with comprehensive background in managing client interviews, determining benefits eligibility, and processing applications efficiently. Skilled in interpreting complex regulations and policies to provide accurate information and support to applicants. Demonstrated ability to maintain high levels of confidentiality and professionalism while making significant impacts in streamlining application processes for improved client satisfaction.
Overview
17
17
years of professional experience
Work History
Eligibility Interviewer
State Of New Mexico
Lovington , Hobbs, NM
01.2020 - Current
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Assisted clients with completing applications for benefits or services as needed.
- Reviewed applications to verify client information and resolve discrepancies.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Educated clients about budgeting strategies to help them manage their finances more effectively.
- Reported suspected fraudulent activities to the appropriate authorities.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Maintained positive working relationship with fellow staff and management.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Coordinated efforts with other service providers involved in providing assistance to clients.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Entered client information and files into databases for further review and tracking.
- Contacted client references and employers to determine legitimacy of applicant information.
CNA/Cook Supervisor
Lovington Home Heath
Lovington, NM
01.2019 - 01.2025
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Distributed drinking water and nourishment to residents.
- Answered patient call signals and signal lights to determine patients' needs.
- Monitored food intake and output as directed by nursing staff.
- Used mobility devices to transport patients.
- Assisted residents in preparing for activities and social programs.
- Documented patient care services by charting in designated areas.
- Completed day-to-day duties accurately and efficiently.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
- Observed food safety and sanitation protocols to reduce germ spread.
- Assisted with interviewing, hiring and training kitchen personnel.
WIC Clerk
South Plains Community Action Association
Levelland, TX
04.2013 - 12.2018
- Answered questions from clients concerning program rules, regulations and benefits.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Entered client information and files into databases for further review and tracking.
- Monitored inventory levels of WIC approved foods; reordered when needed.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Participated in new hire training and development tasks.
- Performed clerical duties such as filing paperwork, copying documents, faxing forms.
- Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
- Verified the accuracy of all documents before submitting them to the state agency for approval.
- Explained reasons behind application denials and recommended further action.
- Maintained confidentiality of sensitive client information according to HIPAA standards.
- Coordinated with other departments to promote prompt processing of client applications.
Straw Boss
Wilbros Construction
Hobbs , NM
02.2008 - 01.2013
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Faben High School
Fabens, TX05-2002
Skills
- Trade policy
- Verbal communication
- Confidentiality
- Interview techniques
- Application assessment
- Resource information
- speaking two languages fluently
- Feedback delivery
- Self motivation
Languages
Spanish
Professional
Timeline
Eligibility Interviewer
State Of New Mexico
01.2020 - Current
CNA/Cook Supervisor
Lovington Home Heath
01.2019 - 01.2025
WIC Clerk
South Plains Community Action Association
04.2013 - 12.2018
Straw Boss
Wilbros Construction
02.2008 - 01.2013
High School Diploma -
Faben High School
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