Yesenia Villa
Paramount,CA
Summary
I’m an enthusiastic, passionate, and outgoing individual who enjoys building strong interpersonal relationships with employees and valued customers. My drive and determination are evident within my resume. I am well prepared to acquire the required skills for the position available within your organization.
Overview
18
18
years of professional experience
Work History
Medical Office Coordinator
SCOSI Orthopedics
City of Industry, CA
08.2016 - Current
- Oversees and organizes medical office staff to include scheduling, appropriate medical training and implementation of job duties.
- Administrative duties to include managing surgical and clinical schedule, financial reporting, insurance verification, pre-certifications, address patient financial obligations and manage petty cash and staff travel reimbursement.
- Manage and implement OSHA and HIPPA compliance regulations
- Proficient in electronic medical record (E-Clinical)
- Responsible for training staff.
- Coordinate costumer care by personally responding to patient complaints and medical issues.
- Coordinate Surgical procedures.
- Knowledge in communication, assisted multiple phone calls satisfactory to meet patient needs.
- Oversaw all appointment schedules and patient registration information.
- Medical Records Coordination.
Call Center Coordinator
PIH Cardiology Medical Center
Downey, CA
06.2012 - 08.2016
- Administrative Duties.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Implemented innovative service strategies to improve customer experience and engagement.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and messages for medical providers.
- Scheduling appointments, and handling patient inquiries.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Office Manager Assistant
Cardio Medical Consultants Group
Downey, CA
05.2006 - 06.2012
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies.
- Built relationships with physicians to create steady referral pipeline.
- Oversaw accounting, budgeting and financial reporting.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Assisted with regulatory issues such as compliance.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
Education
Associate of Science - Behavioral Sciences
East Los Angeles College
Monterey Park, CA06.2020
Associate of Science - Natural Sciences
East Los Angeles College
Monterey Park, CA06.2020
Medical Assistant Certificate - Medical Assisting Program
United Education Institute College
Huntington Park, CA06.2005
Skills
- Excellent Customer Service skills
- Communication skills
- Compelling leadership skills
- Recruiting and hiring
- Excellent problem-solving skills
- Medical records coordinating
- Surgery Coordinating
- Ability to multi task
- Organizational and planning skills
- Efficient and reliable team player
- Bilingual Fluent English and Spanish
- Trained in Chart Logic (EMR)
- Trained in All Scripts (EMR)
- Trained in E Clinical (EMR)
- Trained in HIPPA
- Knowledge in medical Manager software
- Knowledge in Microsoft Software
- Knowledge in Medical Terminology
- Knowledge in ICD-10 coding
- Knowledge in CPT Coding
- Data Entry
- Excellent listening skills
- Insurance Eligibility & Benefits Skills
- Excellent Prior Authorization skills
Timeline
Medical Office Coordinator
SCOSI Orthopedics
08.2016 - Current
Call Center Coordinator
PIH Cardiology Medical Center
06.2012 - 08.2016
Office Manager Assistant
Cardio Medical Consultants Group
05.2006 - 06.2012
Associate of Science - Behavioral Sciences
East Los Angeles College
Associate of Science - Natural Sciences
East Los Angeles College
Medical Assistant Certificate - Medical Assisting Program
United Education Institute College
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