Yesenia Villafuerte
Westminster,COLORADO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assembler
Snaptron
Windsor, CO
08.2018 - 09.2019
- Enhanced switch quality by implementing metal domes for specific orders
- Performed inspections on damaged domes and determined precise locations
- Implemented PPE protocols to ensure product quality
Cashier
Sams Club
Greeley, CO
04.2018 - 07.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted drawer at the end of each shift.
- Maintained a tidy work area and ensured sufficient supply of receipt paper at registers.
- Assisted Member Services with restocking returns
Gogo Representative
StarTek
Greeley, CO
01.2014 - 08.2014
- Provided in-flight wifi troubleshoot and connectivity support to passengers.
- Assisted customers with wifi purchases, refunds, monthly subscriptions, and cancellations.
Fraud Representative
Teletech
Greeley, CO
06.2012 - 01.2013
- Provided support to USAA members dealing with fraudulent transactions
- Prepared detailed reports summarizing suspected fraud cases for analyst review.
- Provided assistance to USAA members in securing accounts and initiating the cancellation of credit/debit cards while issuing new ones.
Education
GED -
Aims Community College
Greeley, CO10-2009
Skills
- Strong attention to detail
- Analytical and Critical Thinking
- Effective communication skills
- Quality Control
Timeline
Assembler
Snaptron
08.2018 - 09.2019
Cashier
Sams Club
04.2018 - 07.2018
Gogo Representative
StarTek
01.2014 - 08.2014
Fraud Representative
Teletech
06.2012 - 01.2013
GED -
Aims Community College
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